Team Lead Technical Support

Homerun B.V.; Eindhoven; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

International team

Competitive salary

8% holiday allowance

25 vacation days

Pension scheme

100+ training courses

Workation option

Bike plan

Team events

Your birthday off

Job summary

Holland2Stay is seeking a Team Lead to manage maintenance operations, coach the team, and ensure timely contractor work with clear resident communication. You will review requests, assign to contractors, monitor quality, and drive process improvements.

Fluent Dutch and English are required; a MBO+ or bachelor’s degree and prior leadership experience are preferred. Join an international property manager delivering 14,500+ homes and offering competitive pay, holidays, pension, and extensive

Qualifications

• Leadership experience or clear ambition to lead a team.
• Structured working style and strong organization.
• Ability to assess maintenance requests without performing repairs.
• Fluent in Dutch and English.

Responsibilities

• Lead the Support team, manage planning, priorities and performance.
• Coach team members and foster ownership.
• Review requests, assess urgency, scope and costs.
• Ensure contractors and internal staff deliver quality on time.
• Communicate clearly with residents and handle escalations.

Skills

Team leadership

Organizational skills

Clear communication

Dutch & English

Education

MBO+ or Bachelor's degree

Job description

You make sure maintenance issues are handled quickly and that our residents always know what to expect.

At Holland2Stay, maintenance requests come in every day from our buildings. Your team reviews each request, assesses what needs to be done, and assigns the work to the right contractor. The repairs are carried out by our contractors. Your team stays in control of the process. As Team Lead, you manage the team, monitor quality, and make sure residents receive clear and timely communication.

What will you do?

You are responsible for the daily operation and for continuously improving the way your team works.

Team leadership and operations

• Lead our Support team by managing planning, priorities, and performance.

• Coach team members and encourage ownership.

• Improve and monitor workflows, and make decisions when escalations arise.

Assessment and coordination

• Your team reviews incoming maintenance requests and assesses urgency, scope, and expected costs.

• Ensure every request is assigned to the right contractor or internal colleague.

• Monitor completed work to make sure it meets agreed quality standards.

Contractors and residents

• Manage contractors on quality, speed, and cost.

• Act as the main point of contact for the Operations and Technical teams.

• Ensure communication with residents is clear, friendly, and consistent.

Improvement and insights

• Identify recurring issues through data and address the root cause.

• Improve workflows and maintain clear, structured reporting.

What does your day look like?

You start with your team by reviewing current priorities, identifying bottlenecks, and deciding what needs attention first. Throughout the day, you keep an overview of ongoing maintenance requests, step in when needed, and make sure contractors deliver on their commitments. Along the way, you coach your team, handle escalations, and work on making processes smarter and more efficient.

You look beyond today's maintenance requests. You recognize patterns, identify opportunities for improvement, and optimize processes so residents receive faster support and your team can work more efficiently.

What do you bring?

• Mbo+ or bachelor's-level working and thinking ability.

• Experience leading a team, or a clear ambition to take that next step.

• Enough technical understanding to assess maintenance requests. You do not need to carry out repairs yourself.

• A structured way of working, strong organizational skills, and clear communication.

• Good command of both Dutch and English.

Most importantly

• You take ownership and focus on achieving results.

• You bring structure and calm in complicated situations.

• You enjoy working with people, collaborating, and continuously improving the way things are done.

What do we offer?

You will join a fast-growing organization where you can make a direct impact on quality, processes, and team development.

• An international and engaged team.

• A competitive salary.

• 8% holiday allowance and 25 vacation days.

• A solid pension scheme.

• Access to more than 100 training courses.

• The opportunity to go on a workation.

• A bike plan.

• Team events and social activities.

• Your birthday off.

About Holland2Stay & Codomo Living

Our brands, Holland2Stay and Codomo Living, connect residents and property owners. From the first booking to day-to-day property management, we create a great living experience for residents and provide property owners with a reliable, hassle-free partnership.

As an international property manager, we manage more than 14,500 homes across dozens of cities in the Netherlands, Spain, Portugal, and Austria. We are growing rapidly, continuously opening new locations, and building strong teams that take ownership and move forward together.

Our core values are Be Bold, Get Stuff Done, Kind & Caring, and Positive Energy. They shape the way we work together, make decisions, and support our residents.