Institutional Service Team Lead Amsterdam

Saxo Bank; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Saxo Bank in Amsterdam seeks a hands-on, people-focused leader to drive exceptional service delivery for our Institutional clients and partners. You will develop and empower a high-performing team, ensure daily operations meet SLAs, and act as a key stakeholder on complex projects while supporting TRE governance.

You will lead governance-adherent operations, build strong client relationships, and foster a culture of trust and collaboration.

Qualifications

• Proven leadership in client service or operations within financial services.
• Ability to meet SLAs and drive process improvements.
• Fluent in English and Dutch.

Responsibilities

• Develop and grow the team through delegation, coaching and training.
• Ensure daily responsibilities are completed and service is delivered within SLAs.
• Provide outstanding service to institutional partners with TRE compliance.
• Understand clients’ businesses to deliver proactive support.
• Maintain strong product knowledge and operational awareness.
• Act as key stakeholder in larger projects and ad hoc initiatives.
• Maintain WINs & PROs consistently.
• Lead core people-management activities, including KPI setting and feedback.
• Foster a culture of trust, accountability and collaboration.

Skills

People leadership

SLA management

Stakeholder management

Governance & risk

Multitasking

Product knowledge

Bilingual English & Dutch

Job description

We are seeking a hands-on, people-focused leader to drive exceptional service delivery for our Institutional clients and partners in our office in Amsterdam. In this role, you will develop and empower a high-performing team, ensure daily operations meet SLA as well as the quality, act as a key stakeholder in complex projects, and serve as the point of escalation for internal and external stakeholders. You will operate within the Bank’s governance framework and support the Bank’s efforts against TRE at all times.

Responsibilities

• Develop and grow the team through effective delegation, involvement, coaching and training.
• Ensure daily responsibilities are completed and service is delivered within agreed SLAs.
• Provide outstanding service to top Institutional Partners, consistently observing the Bank’s efforts against TRE.
• Build a deep understanding of clients’ businesses and needs to deliver proactive, value-adding support.
• Maintain strong product knowledge and a clear understanding of the underlying operational set-up.
• Act as a key stakeholder in larger, more complex projects and ad hoc initiatives.
• Ensure WINs & PROs are accurately maintained and regularly updated.
• Lead all core people-management activities, including monthly feedback, annual KPI setting and ad hoc performance conversations.
• Foster a culture of trust, accountability and collaboration within the team.

Your Profile

• Proven people leadership experience in client service or operations, ideally within financial services.
• Demonstrated ability to meet SLAs, improve processes and deliver measurable outcomes.
• Strong stakeholder management and communication skills, with a client-first mindset.
• Comfortable operating within governance, compliance and risk frameworks.
• Able to juggle multiple priorities and drive progress in a fast-paced environment.
• Solid product knowledge with a continuous learning approach.
• Familiarity with internal knowledge/workflow tools is an advantage.
• Fluent in English and Dutch.

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!