Team Lead Customer Service German Speaking

Coolblue; Rotterdam; Hybrid; EUR 47,000 - 71,000; Full time

Benefits offered by this job

Salary based on experience

Where-you-work money (up to €60 net)

Hybrid working (Rotterdam head office)

Home-working equipment provided

29 vacation days

Travel allowance

Pension scheme

Discount on products

Training courses at Studiefabriek

Great working atmosphere

Job summary

Coolblue is seeking a Team Lead Customer Service to guide a German-speaking team. You will drive customer and employee satisfaction, coordinate with other departments, and coach staff both remotely and in-office.

The role emphasizes proactive improvement and HR-related responsibilities, with a focus on maintaining a positive team atmosphere. Ideal candidates have HBO-level education, 2+ years in leadership, and fluency in German and English; Dutch is a plus.

Qualifications

• You are available to work 40 hours per week.
• You have at least HBO level working and thinking.
• You have at least 2 years of experience in a leadership role.
• You excel at coaching, multitasking and communicating.
• Flexible attitude towards work.
• Willing to work evenings and weekends.
• Fluent in German and English, written and spoken; Dutch is a plus.

Responsibilities

• Define team objectives relating to customer satisfaction, employee satisfaction and productivity.
• Ensure the team works towards and achieves these objectives.
• Guide and coach team members remotely and on the job; develop them at the office approx. twice a week.
• Identify opportunities for improvement and contribute to improvement projects.
• Take HR responsibility for team members; conduct meetings and involve HR when needed.

Skills

Leadership

Coaching

Multitasking

Communication

German

English

Dutch

Education

HBO level

Job description

As a Team Lead Customer Service you will lead a team of German-speaking Customer Service employees. You make sure your team members put a smile on our customers' faces. You ensure excellent collaboration and a positive working atmosphere within your team, as well as strong connections with other departments. Both colleagues and team members can come to you with questions about developments within your area of responsibility.

What does a Team Lead Customer Service German Speaking at Coolblue do?

• Define team objectives relating to customer satisfaction, employee satisfaction and productivity, for example.
• Make sure your team works towards and achieves these objectives.
• Guide and coach your team members remotely and on the job. You will also develop your team members at the office approximately twice a week.
• Proactively identify opportunities for improvement and actively contribute to improvement projects.
• Take responsibility for your team members at HR and personnel-file level. You will conduct contract, development, absence and performance meetings, carefully document agreements and involve HR when necessary.

This is what you're looking for in a job

• You are available to work 40 hours per week.
• You have at least higher professional education (HBO) working and thinking level.
• You have at least 2 years of experience in a leadership role.
• You excel at coaching, multitasking and communicating.
• You have a flexible attitude towards work.
• Working evenings and weekends is no problem for you.
• You see opportunities and think in solutions that work for everyone.
• You are able to prioritise, organise and plan your own work.
• You have an excellent command of German and English, both spoken and written.
• Dutch is a plus.

You recognize yourself in the following

• Money. A fixed monthly salary based on your experience.
• You receive monthly "where-you-work money" of up to €60 net for a fast internet connection and your cup of coffee.
• Hybrid working. You work at least 2 days per week (where possible, more often) at our head office in Rotterdam.
• All the equipment you need to work well from home, such as a laptop, extra monitor, desk and office chair.
• 29 vacation days. If you promise to come back.
• Travel allowance and pension scheme.
• Discount on everything we sell.
• More than 30 training courses at our own Studiefabriek to become a little better every day.
• An unbelievably great working atmosphere. With drinks, legendary Coolblue parties and the best team activities.