Systems & Automation Coordinator

Smith & Associates; Amsterdam; On-site; EUR 48,000 - 64,000; Full time

Job summary

Smith & Associates in Amsterdam is seeking an Operations Systems Coordinator to document and refine procedures supporting evolving business needs and to coordinate automation initiatives.

You will work with IT project managers, end-users, and cross-functional teams to gather requirements, map processes, test enhancements, and ensure timely communication and adoption. This role emphasizes quality and efficiency in a fast-paced environment.

Qualifications

• Experience documenting processes and procedures.
• Knowledge of warehouse management systems.
• Strong written and verbal communication.
• Ability to map requirements and support system implementations.
• Willingness to train end-users.

Responsibilities

• Document and refine operational methods to support evolving business needs.
• Coordinate components of systems and automation projects.
• Gather requirements, map processes, test, and support end-users for new systems.
• Collaborate with IT project managers on system integration roadmaps.
• Serve as point of contact for end-users and IT on projects.
• Identify opportunities to adopt new technologies and process improvements.
• Assist change management activities, including training and documentation.
• Help ensure quality, sustainability, and performance standards.

Skills

Project coordination

Cross-functional collaboration

Communication

Systems thinking

Process improvement

Technical aptitude

Tools

MS Office

Warehouse Management Systems

Job description

Essential Job Duties

• Assist in documenting and refining operational methods and procedures to support evolving business needs.
• Coordinate components of systems and automation projects, ensuring alignment with strategic priorities.
• Conduct requirements gathering, process mapping, testing, and end-user support for new system implementations and enhancements.
• Coordinate closely with IT project managers to support the execution of roadmaps for system integration and automation initiatives.
• Act as a key point of contact for Operations end-users and IT project managers on assigned system and automation projects, ensuring clear communication and timely updates.
• Identify opportunities to leverage new technologies, tools, and process improvements to enhance operational efficiency.
• Contribute to change management activities, including coordination of training, documentation, and adoption strategies.
• Help ensure that global systems and automation initiatives meet established quality, sustainability, and performance standards.

Competencies

• Solid written and oral communication skills
• Multi-tasking and organization skills required
• Project coordination
• Systems and technical aptitude
• Cross-functional collaboration
• Adaptability in a fast-paced environment

Experience

• Knowledge of Microsoft Office
• Knowledge of warehouse management systems

Software Requirements
MS Office

Physical Demands
Light lifting required. Mostly walking, sitting and standing

Position Type
Full-Time/Regular

We are an Equal Opportunity/Affirmative Action Employer.