System Support Engineer

SAMSUNG SDS; Born; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Global exposure

25 days holidays

Commuting allowance

Health care insurance

Fitness subscription

Bicycle plan

Pension plan

Visa-free work authorization

Job summary

Samsung SDS, the global IT and logistics arm of the Samsung Group, is seeking a System Support Engineer in the Netherlands. You will be the first point of contact for operational teams with system issues in WMS and TMS, diagnosing and initiating actions, and maintaining master data across Samsung SDS Cello systems.

You will participate in customer implementations, process changes, testing, and go-live support, while contributing to continuous improvement of storage methods and procedures with

Qualifications

• 1–3 years in warehousing operations or coordination.
• Willingness to learn beyond WMS.
• Fluent in English; strong analytical skills.

Responsibilities

• Manage operational system issues.
• Escalate follow-up issues to second line support when required.
• Provide support for operations in WMS and TMS systems.
• Diagnose and prioritize issues; determine required actions.
• Maintain master data procedures and accuracy.

Skills

Analytical skills

Communication skills

Teamwork

Flexibility

English proficiency

Tools

MS Office Excel

WMS

TMS

Job description

Job Title

System Support Engineer

Department

DC Born Part - Born CT Transport

Time Type

Full time

Role Summary

About Us

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

In this role, you will act as the first point of contact for the operational teams in case of system issues (WMS and TMS). You diagnose the situation both administratively and (if required) physically and determine the necessary actions to be initiated.
You maintain master data in the Samsung SDS’s Cello systems and ensure that stock levels are aligned between our WMS and the customer’s ERP system.

Key Responsibilities

• Manage operational system issues
• Escalate follow up operational system issues to second line support if required and follow up
• Provide support for operations in WMS and TMS systems
• Diagnose and prioritize issues and determine necessary actions
• Maintaining operating procedures regarding Master Data
• Enforce root cause analysis
• Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineer and Operations
• Initiate improvement possibilities of storage methods and put away strategies
• Initiate and implement Master Data improvements
• Participate in customer implementation and/or process changes incl testing and go-live support
• Identify process deviations and translate deviations into solutions and improvement proposals
• Support training of colleagues in new system functionalities

Requirements

For this role we are looking for an ambitious candidate with strong analytical and communication skills. He/she is flexible and accurate with a strong hands-on mentality that likes to works in teams.

• 1 - 3 years working experience in a warehousing operations and/or coordination role
• Eager to learn more than only WMS
• Flexibility in start of the working day
• A proficient level of English
• Experience with MS Office, mainly Excel
• Relevant experience TMS and WMS systems

Work Authorization:

• A valid work authorization for Netherlands is required for this position. We are currently unable to provide visa sponsorship or support work permit applications

Our Benefits

• Opportunity to work for a fast-growing company that operates globally.
• 25 days of holidays with the option to buy/sell extra days.
• Solid performance bonus plan.
• Commuting allowance of €0.23 per km or full coverage of public transport costs.
• Fully paid health care insurance.
• Fitness subscription at Basic Fit.
• Bicycle plan.
• Very beneficial pension plan.