Key User | WMS

Stroom Recruitment; Heerlen; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Large automated site

Career development opportunities

Collaborative environment

Exposure to advanced automation

Job summary

Stroom Recruitment requires a Key User to support a large, highly automated site in Heerlen, focusing on the Warehouse Management System (WMS). You will provide first-line IT support, bridge Operations and IT, and drive continuous improvements in a fast-paced, high-volume environment.

You will translate operational needs into functional requirements, test new implementations, and develop KPIs and SOPs. A rotating two-shift schedule and strong Excel skills are essential.

Qualifications

• Experience in a similar logistics role.
• Experience with system implementations and continuous improvement.
• Hands-on WMS experience; WCS/SCADA desirable.
• Strong Excel skills and attention to detail.
• Fluent English communication.
• Willingness to work rotating shifts including Saturdays.

Responsibilities

• Ensure correct and optimal use of the WMS at the site.
• Provide first-line WMS support and troubleshoot IT tickets.
• Serve as main liaison between Operations, IT and external partners for WMS.
• Support warehouse users with WMS interfaces and improvements.
• Translate operational needs into functional system requirements.
• Test new system implementations and conduct UAT.
• Define KPIs and reporting to support performance.
• Prepare SOPs and train end users.
• Lead continuous improvement initiatives in a large, automated operation.

Skills

WMS experience

Logistics knowledge

Analytical skills

Problem solving

UAT testing

English proficiency

Tools

WMS

WCS

SCADA

Excel

Job description

This organisation is a global leader in advanced supply chain solutions, leveraging innovative automation and technology to support some of the world's most successful companies.

To support a large, highly automated site in Heerlen, we are looking for a Key User to join the team.

In this role, you will provide first-line IT support, with a strong focus on the Warehouse Management System (WMS). You will help ensure the smooth running of operations in a dynamic, high-volume environment. Acting as a key link between Operations and IT, you will support end users and actively contribute to continuous improvement initiatives.

Job Description

• Ensure the correct and optimal use of the Warehouse Management System (WMS) at the site.
• Provide first-line WMS support, including troubleshooting system issues and managing IT tickets based on priority.
• Act as the main point of contact between Operations, IT and external partners for all WMS-related matters.
• Support warehouse users in working with WMS interfaces, processes and improvements.
• Translate operational needs into functional system requirements.
• Test new system implementations, develop and execute User Acceptance Testing (UAT) scenarios, and validate the results.
• Define KPIs and reporting to support operational performance.
• Prepare documentation (SOPs), explain new functionalities and train end users.
• Initiate and implement continuous improvement initiatives within a large-scale, highly automated, high-volume operation.

Job Requirements

• Experience in a similar role within a logistics environment.
• Experience with system implementations and continuous improvement initiatives.
• Hands-on experience with Warehouse Management Systems (WMS), preferably also with WCS and/or SCADA systems.
• Strong attention to detail, analytical skills and problem-solving abilities.
• Sound knowledge of logistics and warehouse processes.
• Excellent knowledge of Microsoft Excel.
• Good command of the English language.
• Willingness and flexibility to work a rotating two-shift schedule (06:00-15:00 and 15:00-00:00), including one Saturday morning every two weeks from 06:00-15:00. In return, you will receive a day off during that week.

What We Offer

• The opportunity to work at a large, highly automated site within a leading organisation in logistics and supply chain solutions.
• Hands-on experience with advanced automation, systems and WMS technology in a complex and dynamic operational environment.
• A role with significant responsibility and ownership, where your input has a direct impact on operational performance.
• A strong focus on personal development and career opportunities within a growing organisation.
• A professional and collaborative working environment, where you will work alongside experienced colleagues in logistics and technology.