System Support Engineer

SDSNL; Born; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

25 days holidays with option to buy/s,

Solid performance bonus plan

Commuting allowance €0.23/km

Fully paid health care insurance

Fitness subscription

Bicycle plan

Pension plan

Job summary

Samsung SDS is seeking a System Support Engineer in Born, NL to act as the first point of contact for operational teams, diagnose and resolve issues in WMS and TMS, and maintain master data across the Cello platform.

The role requires 1–3 years warehousing operations experience, strong analytical and communication skills, English proficiency, and a hands-on mindset. You will collaborate with Logistics and Operations and support go-live and process improvements.

Qualifications

• 1–3 years in warehousing operations or coordination.
• Strong analytical and communication abilities.
• WMS and TMS experience required.
• Fluent English; flexible start times.
• MS Office skills, especially Excel.

Responsibilities

• Manage operational system issues in WMS/TMS.
• Escalate to second line support when needed.
• Diagnose and prioritize issues with action plans.
• Maintain Master Data and procedures.
• Support customer implementations and go-live.
• Identify process deviations and propose improvements.
• Assist in training colleagues on new features.

Skills

Analytical skills

Communication skills

Hands-on mentality

WMS/TMS experience

English proficiency

MS Office experience

Team player

Learning agility

Tools

MS Office

Excel

WMS systems

TMS systems

Job description

Job Title System Support Engineer Department DC Born Part - Born CT Transport Time Type Full time Role Summary

About Us

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations. In this role, you will act as the first point of contact for the operational teams in case of system issues (WMS and TMS). You diagnose the situation both administratively and (if required) physically and determine the necessary actions to be initiated. You maintain master data in the Samsung SDS's Cello systems and ensure that stock levels are aligned between our WMS and the customer's ERP system.

Key Responsibilities

• Manage operational system issues
• Escalate follow up operational system issues to second line support if required and follow up
• Provide support for operations in WMS and TMS systems
• Diagnose and prioritize issues and determine necessary actions
• Maintaining operating procedures regarding Master Data
• Enforce root cause analysis
• Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineer and Operations
• Initiate improvement possibilities of storage methods and put away strategies
• Initiate and implement Master Data improvements
• Participate in customer implementation and/or process changes incl testing and go-live support
• Identify process deviations and translate deviations into solutions and improvement proposals
• Support training of colleagues in new system functionalities

Requirements

• For this role we are looking for an ambitious candidate with strong analytical and communication skills.
• He/she is flexible and accurate with a strong hands-on mentality that likes to works in teams.
• 1 - 3 years working experience in a warehousing operations and/or coordination role
• Eager to learn more than only WMS
• Flexibility in start of the working day
• A proficient level of English
• Experience with MS Office, mainly Excel
• Relevant experience TMS and WMS systems
• Work Authorization: A valid work authorization for Netherlands is required for this position. We are currently unable to provide visa sponsorship or support work permit applications

Benefits

Our Benefits Opportunity to work for a fast-growing company that operates globally.

• 25 days of holidays with the option to buy/sell extra days.
• Solid performance bonus plan.
• Commuting allowance of €0.23 per km or full coverage of public transport costs.
• Fully paid health care insurance.
• Fitness subscription at Basic Fit.
• Bicycle plan.
• Very beneficial pension plan.

What We Offer

Powering the World's Logistics!

Samsung SDS, an IT & logistics service provider, was established in 1985. As Korea’s no.1 IT service provider the company accelerates digital innovation in logistics. Since the start, Samsung SDS has been one of the fastest growing logistics service providers in the world, with a strong focus on innovative logistics solutions in warehousing, distribution and freight forwarding. Samsung SDS transforms logistics with Cello and Cello Square, our cutting-edge logistics IT platforms. Delivering global, end-to-end logistics services for seamless and resilient supply chains with full visibility. Samsung SDS has a turnover of around USD 5.5 billion (2024) and is active in 36 countries, with 56 locations.

For more information: Web: www.samsungsds.com, www.cello-square.com LinkedIn: www.linkedin.com/company/91179194/ YouTube: www.youtube.com/c/samsungsdsglobal

Join Us

Looking for your next career step in logistics and technology? At Samsung SDS, you'll work in an international environment focused on innovation and collaboration. We offer opportunities for growth, development, and meaningful work. Take a look at your current openings to see what fits your experience. If you'd like to learn more about working with us, feel free to get in touch.

Samsung SDS – your next step starts here.