System Developer

Rowles Recruitment Ltd; Netherlands; On-site; EUR 70,000 - 95,000; Full time

Job summary

Rowles Recruitment Ltd is seeking an experienced BMC Helix ITSM Developer to join a Netherlands-based technical team delivering and supporting enterprise BMC solutions. The role is hands-on, requiring strong Remedy/Helix ITSM development experience, ownership of delivery, and direct customer interactions to design and implement robust ITSM configurations and integrations.

The successful candidate will combine strong technical capability with the confidence to communicate with customers and

Qualifications

• Minimum 4 years' professional experience with BMC Remedy and/or BMC Helix ITSM.
• Hands-on development, configuration and support of BMC ITSM solutions.
• Solid ITSM knowledge: Incident, Change, Problem, Asset, CMDB, and SLAs.
• Experience working with customers in a technical environment.
• Fluent Dutch and English; based in the Netherlands with right to work.

Responsibilities

• Develop, configure and customise BMC Helix ITSM/Remedy to meet customer needs.
• Design and develop workflows, forms, and integrations.
• Enhance and troubleshoot BMC Helix environments.
• Integrate BMC Helix with other systems via APIs.
• Contribute to technical design decisions across projects.
• Engage with customer teams to gather requirements and resolve issues.
• Translate requirements into practical technical solutions.
• Provide progress updates, risks and solutions to customers.
• Build trusted relationships with customers.
• Share knowledge and promote best practices.

Skills

BMC Remedy/BMC Helix ITSM

Hands-on development

Customer communication

Autonomy

Dutch language

English language

Problem-solving

Delivery ownership

Tools

APIs

Remedy integrations

Scripting/Automation

Job description

Netherlands - Permanent - Salary Negotiable

ROLE OVERVIEW

We are looking for an experienced BMC Helix ITSM Developer to join a specialist Netherlands-based technical team delivering and supporting BMC solutions for enterprise customers.

This is a hands-on technical role for someone with strong BMC Remedy / Helix ITSM development experience who is comfortable taking ownership of their work, contributing directly in customer discussions and operating with a high level of autonomy.

Alongside development and configuration, you will work closely with customers and internal technical colleagues to understand requirements, solve problems and deliver effective BMC Helix solutions.

The role would suit someone who combines strong technical capability with the confidence to communicate directly with customers and become a trusted technical member of the team.

KEY RESPONSIBILITIES

BMC Helix Development & Configuration

• Develop, configure and customise BMC Helix ITSM / Remedy solutions to meet customer requirements.
• Support the design and development of workflows, forms, integrations and application functionality.
• Work with existing BMC environments to enhance, optimise and troubleshoot solutions.
• Support integrations between BMC Helix and other customer systems using APIs and appropriate integration technologies.
• Contribute to technical design decisions and solution development across customer projects.
• Work directly with customer technical and operational teams to understand requirements and resolve issues.
• Translate customer requirements into practical technical solutions.
• Participate confidently in customer meetings and technical discussions.
• Provide clear technical guidance and communicate progress, risks and solutions effectively.
• Build strong, trusted working relationships with customers.

Delivery, Support & Knowledge Sharing

• Troubleshoot and resolve technical issues across development, implementation and live environments.
• Support testing, implementation and post-go-live activities.
• Produce and maintain appropriate technical documentation.
• Share technical knowledge within the team and contribute to reducing dependency on individual team members.
• Contribute to continuous improvement, reusable solutions and internal technical best practice.
• Take ownership of assigned work and manage priorities independently.

YOUR PROFILE

Required

• Minimum 4 years' professional experience working with BMC Remedy and/or BMC Helix ITSM.
• Strong hands-on experience developing, configuring and supporting BMC ITSM solutions.
• Good understanding of ITSM processes including areas such as Incident, Change, Problem, Asset, CMDB and Service Level Management.
• Experience working directly with customers or stakeholders in a technical environment.
• Strong problem-solving and troubleshooting ability.
• Comfortable working autonomously and taking ownership of technical delivery.
• Fluent Dutch and good working proficiency in English.
• Based in the Netherlands with the legal right to work there.

Nice to Have

• 6+ years' BMC Remedy / Helix experience.
• Experience with CMDB and Discovery.
• Experience with API integrations and customised workflows.
• Programming or scripting experience supporting BMC customisation and integration.
• Experience delivering solutions within large enterprise or regulated environments.
• Existing or previous security clearance, or experience working within security-sensitive customer environments.

WHAT WE'RE LOOKING FOR

Technical capability is important, but this role requires more than somebody who can simply develop against a specification.

We are looking for someone who can take ownership, work independently, communicate confidently with customers and become a trusted technical presence within the team.

You should be comfortable getting involved in both the technical detail and the wider customer conversation, bringing ideas, solving problems and helping drive solutions forward.