System Administrator

Webhosting; Netherlands; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Lease bike plan

Job summary

Leaseweb is seeking a system administrator to provide internal support for employees and contractors in a hybrid full-time role. The position covers both Macs and PCs, BYOD, printers and conferencing equipment, with emphasis on customer-friendly problem solving and proactive asset management.

The role involves first-line support via phone or email, remote troubleshooting, onboarding hardware setup, and collaboration with the infrastructure team to maintain accurate inventory and logs.

Qualifications

• Experience providing IT helpdesk style support to internal users.
• Strong communication and problem-solving skills essential.
• Familiar with Mac and PC environments and BYOD workflows.

Responsibilities

• Serve as the first point of contact for internal users seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and information provided by users.
• Walk the user through the problem-solving process.
• Create accounts and configure hardware as part of onboarding.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to keep accurate inventory logs.
• Provide information on IT products or services and log events/resolutions.
• Follow up and update user status and information.
• Identify possible improvements to procedures.

Skills

Technical support

Troubleshooting

Customer service

Account creation

Hardware setup

Conference room support

Job description

Hybrid Full-time Not specified Infrastructure

Job Description

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we want you on our team! We’re looking for a system administrator to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc. We’re looking for team-oriented, motivated professionals.

Key Responsibilities

Serve as the first point of contact for internal customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Create accounts and configure hardware as part of on-boarding process

Support audio and video equipment in conference rooms

Manage and monitor internal assets to ensure accurate inventory records

Support the infrastructure and projects team

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Identify and suggest possible improvements on procedures

Leaseweb

Leaseweb is a leading cloud hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity. Working with companies ranging from SMBs to enterprises, Leaseweb has the flexibility, market knowledge and technical expertise to provide the perfect balance of price and performance. The Leaseweb platform resides on one of the largest, most reliable networks in the world, boasting 5.5 Tbps bandwidth capacity and 99.999% core uptime, low latency, and fast response time from 18 data centers throughout the world.

Benefits include:

• Lease bike plan
• Unfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands.