Support Specialist

Voorraedt B.V.; Netherlands; Hybrid; EUR 32,000 - 46,000; Part time

Benefits offered by this job

Hybrid work arrangement

Laptop provided

Flexible working hours

Team events

Job summary

Voorraedt B.V. in the Netherlands seeks a customer-focused support specialist for Smart Event Manager (SEM). You will be the first point of contact for users, handle functional questions, and assist with configuring SEM.

You will also work on the technical side, investigate bug reports, and coordinate with developers. The role offers hybrid working, a proactive development path, and opportunities to grow into application consulting and training.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Excellent written and verbal communication in English.
• Customer-oriented with strong problem-solving skills.
• Experience with software support and bug reporting a plus.
• Affinity with software/computers and self-motivated.

Responsibilities

• Be the first point of contact for SEM users and answer questions.
• Troubleshoot and configure SEM for customers.
• Investigate bug reports and describe issues for developers.
• Coordinate with support, developers, and customers to resolve problems.
• Grow into application consultant roles with training and presentations.

Skills

Customer-oriented

Analytical

Communication skills

Affinity with software

Self-management

Education

Bachelor's degree

Tools

Smart Event Manager

Job description

You will work within the support team for Smart Event Manager (SEM) at Voorraedt. You will be the first point of contact for users of Smart Event Manager software. You will handle functional questions about operating the software directly yourself and assist users in configuring the software.

In addition to the functional helpdesk, you will also work on the technical side. Through our own training program, you will quickly master this. You investigate bug reports and clearly specify these for the developers.

In this versatile role, you will continuously be in contact with the users of our software due to the knowledge and experience you gain. Moreover, you determine your own development path.

A typical day

It’s 8:30 AM; your workday has just started. You have decided to work from home today because it fits well in your schedule. As soon as you have your coffee, you start reading through your mailbox. Yesterday you helped a customer set up several new standard reservations in SEM, and you see they have just emailed some follow-up questions. You pick up the phone and call the customer to answer them immediately.

It’s 9:15 AM; time for the daily stand-up. Here we discuss what was done yesterday and what is planned for today. This keeps us well informed about each other despite working from home. The rest of the morning you spend working on an outstanding investigation related to an accounting integration. You coordinate with colleagues from support, the developers, and the customer to find a solution.

Time flies; it’s 12:15 PM and time for lunch.

In the afternoon, you have first-line phone duty starting at 1:00 PM. This means you are the first point of contact for customers calling with questions. The phone rings all day and you help our customers in the right direction. Questions today include functionality inquiries, bug reports, and how best to configure SEM. If you get stuck, an experienced support colleague is available to answer your questions or brainstorm possible solutions.

All customers are happy with your help and at 5:00 PM you close your laptop satisfied. Tomorrow is another day at the Lelystad office, which is always nice to share with colleagues!

Sounds great, but can I grow?

As you gain more knowledge about Smart Event Manager software, you can grow into the role of application consultant. You may start giving training sessions, guiding implementations, or delivering presentations during user meetings. Additionally, you can become more involved in the further development of the software by coordinating and designing new functionalities.

What we offer you

• Of course, a suitable salary depending on your knowledge and experience.
• A professional, educational work environment with lots of flexibility and independence alongside good guidance.
• A combination of working from home and in the office.
• Your own laptop and any other necessary equipment for your home workspace.
• Fun and quirky things like table tennis tournaments, game and movie nights, drinks or dinners, awesome company outings, and group lunches when you are in the office.

What do we expect from you?

• Bachelor’s level thinking and working skills.
• You are available at least 32 hours per week, with a minimum of 2 days at the Lelystad office.
• Experience with Smart Event Manager is a plus.
• Likewise, experience in the event industry is a plus.
• Affinity with software/computers.
• Of course, you are customer- and result-oriented.
• Good communication skills, both verbal and written, come naturally to you.
• You are precise, analytical, perfectionist, and enthusiastic about learning and doing on your own.
• You enjoy working in a self-managing team with a relaxed, friendly atmosphere.

Support In the support department, you are the first point of contact for users of Smart Event Manager software. You handle functional questions about operating the software yourself directly and..

The company behind Smart Event Manager is Voorraedt. Continuous development of the software continues. Voorraedt also provides support.