Support & Operations Specialist - Temporary

Independent Recruiters; Rotterdam; On-site; EUR 44,640 - 50,220; Full time

Job summary

A recruitment agency in Rotterdam is looking for a Support & Operations Specialist to enhance customer experience. This role involves managing support inquiries, monitoring API traffic, and onboarding customers. Ideal candidates should have at least 2 years of experience, be organized, proactive, and possess strong communication skills. The contract offers flexibility for ZZP'er or employment with a monthly salary range of €4,000 to €4,500 gross.

Qualifications

• At least 2 years of experience in a similar role.
• Organized and ambitious individual.
• Proactive in identifying and initiating process improvements.
• Strong commitment to delivering best customer experience.

Responsibilities

• Monitor and manage mailbox, addressing support questions.
• Analyze traffic data to detect anomalies.
• Assist in onboarding customers for SMS services.
• Proactively communicate potential service disruptions.
• Seek opportunities for process improvements.

Skills

Strong communication skills

Customer-focused mindset

Ability to work in an Agile setting

Proactive in process improvements

Team player

Organized

Tools

ServiceNow

Apigee

Elastic

OpenSearch

Comarch

Job description

Support & Operations Specialist - Temporary

Join an innovative international team dedicated to enhancing developer products and services. Our client seeks a proactive and organized individual to assist with operational tasks associated with their Developer Portal. This dynamic role encompasses monitoring API traffic, managing support inquiries, and onboarding customers—all while fostering a collaborative environment rooted in trust and humor.

If you possess strong communication skills, have a customer‑focused mindset, and thrive in an Agile setting, this opportunity is perfect for you. Embrace the chance to improve processes and contribute to the overall customer experience. Don't miss this chance to be part of a vibrant team; reach out today!

Responsibilities

• Monitor and manage the mailbox, including project approvals/rejections in Apigee and addressing support questions and ServiceNow tickets;
• Analyze traffic data in Apigee, Elastic, and OpenSearch to detect anomalies and generate reports on performance;
• Assist in onboarding customers for SMS services and Mobile Service Management, including guiding the SID process and entering data into systems like Comarch and Apigee;
• Address inquiries related to APIs based on existing documentation and escalates unresolved issues within the team for further assistance;
• Identify and communicate potential service disruptions proactively, ensuring clear updates are provided to stakeholders;
• Actively seek out opportunities for process improvements and work collaboratively with the team to implement enhancements.

Qualifications

• At least 2 years of experience in a similar role;
• Organized and ambitious;
• Proactive in identifying and initiating process improvements;
• Customer-focused with a commercial mindset;
• Team player with an open and eager attitude towards learning;
• Sense of humor;
• Independent with the ability to seek help when needed;
• Strong commitment to delivering the best customer experience;
• Excellent communication skills.

A nice assignment in Rotterdam from November 2025 to end of May 2026, for 36 hours per week. In this role, you can either work as a ZZP’er with an hourly rate of €60‑65, or you can be employed via us under a flexible contract, for a salary that ranges from €4,000 to €4,500 gross per month (based on 40 hours per week). Please note that in order to be considered for this role, you need to be based in the Netherlands and fully eligible to work.

How we’ll proceed

Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in‑person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process.

Desired Skills and Experience

support engineer, operations engineer, support specialist, IT support, servicenow, elastic, opensearch