IT Servicedesk Engineer

Sunweb Group; Rotterdam; On-site; EUR 39,060 - 42,408; Full time

Benefits offered by this job

Hybrid work model

Discount on bookings

25 holidays

LinkedIn Learning

Reflect & Develop Plan

Coaching sessions

Work-from-home and travel allowances

Job summary

Sunweb Group in Rotterdam seeks an IT Servicedesk Engineer to be the first point of contact for employees across our international org. You’ll resolve incidents, support onboarding, and improve processes to keep our digital workplace secure and productive.

The role requires MBO4 in IT or equivalent, experience in IT support, and strong English/Dutch communication (B2). You’ll collaborate with Infra, Security, and Dev teams in a hybrid setup.

Qualifications

• MBO4 degree in IT-related field or equivalent work experience.
• Experience in IT support, service desk, or workplace support.
• Experience with Microsoft 365 administration and end-user support.
• Knowledge of Azure, VPN, Citrix, and workplace infra.
• Experience supporting Windows 11, macOS, and iOS devices.
• Familiarity with Jira Service Management and ITIL practices.
• Strong troubleshooting and prioritization skills.
• Excellent English and Dutch communication (min B2).
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Resolve first- and second-line IT incidents and service requests via Jira, phone, email, and walk-ins.
• Troubleshoot hardware, software, network, VPN, M365, and workplace issues.
• Support onboarding and offboarding including accounts and permissions.
• Ensure access to tools and systems from day one.
• Manage user accounts, devices, and workplace applications.
• Collaborate with Infrastructure, Security, and Development teams to resolve complex issues.
• Contribute to ITIL-based service management and knowledge base.

Skills

Troubleshooting

Communication (EN & NL)

Explain technical concepts

Ownership mindset

Prioritization

End-user support

Education

MBO4 IT-related degree or equivalent

Tools

Jira Service Management

Microsoft 365 admin

Microsoft Azure

VPN solutions

Citrix environments

Job description

Make technology work for everyone

At Sunweb Group, technology plays a key role in delivering unforgettable holiday experiences to more than 1.3 million customers every year. Behind the scenes, our colleagues rely on secure, reliable, and user-friendly IT solutions to do their best work.

IT Servicedesk Engineer

As an IT Servicedesk Engineer, you are the first point of contact for employees across our international organization. From resolving technical issues and supporting new joiners to improving processes and maintaining our digital workplace, you make sure colleagues can work efficiently and without disruption.

You’ll join our IT team in Rotterdam and collaborate closely with infrastructure, security, and development specialists to provide an excellent employee experience.

Location: Rotterdam
Start Date: ASAP
Availability: Full-time

Your impact

As IT ServiceDesk Engineer, you'll support our employees across multiple hub offices, countries and business functions. No day is the same, and you'll combine hands‑on support with continuous improvement initiatives.

Your responsibilities

• Resolve first- and second-line IT incidents and service requests through Jira, phone, email, and walk-ins.
• Troubleshoot hardware, software, network, VPN, Microsoft 365, and workplace-related issues.
• Support onboarding and offboarding processes, including account creation, permissions, and device setup.
• Ensure employees have access to the tools and systems they need from day one.
• Manage and maintain user accounts, devices, and workplace applications.
• Collaborate with Infrastructure, Security, and Development teams to resolve more complex issues.
• Contribute to ITIL-based service management processes and knowledge documentation.
• Identify recurring issues and opportunities for automation and process improvements.
• Help maintain a secure, stable, and productive digital workplace environment.

What you'll bring

We're looking for someone who enjoys solving problems, helping people, and continuously improving the way IT support is delivered.

• An MBO4 degree in an IT-related field or equivalent work experience.
• Preferably experience in an IT support, service desk, or workplace support role.
• Experience with Microsoft 365 administration and end‑user support.
• Knowledge of Microsoft Azure, VPN solutions, Citrix environments, and workplace infrastructure.
• Experience supporting Windows 11, macOS, and mobile devices (iOS).
• Familiarity with service management tools such as Jira Service Management.
• Understanding of ITIL principles and service desk best practices.
• Strong troubleshooting and prioritization skills.
• Excellent communication skills in English and Dutch a minimum B2 level
• The ability to explain technical concepts to non‑technical users.
• A proactive, customer‑focused mindset with a strong sense of ownership.

About Sunweb Group

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually to unforgettable destinations. Operating in eight international markets, we cater to all travelers through our brands, Sunweb and ‘Eliza Was Here.’ With a team of 600 colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, we deliver seamless, high‑quality holiday experiences at competitive prices. Our Fast Forward culture fosters focus and trust, enabling us to shape the future of holidays while helping our customers press pause and create lasting memories.

Why join our journey?

• Monthly gross salary between €3500 and €3800 plus 6 ATV days (based on full‑time employment, excluding 8% holiday allowance). Please note: ATV days do not apply to part‑time contracts.
• Enjoy up to 20% off when booking with our brands for you, your family, and your friends.
• As an international company we support a hybrid way of working. We provide you with office furniture and IT equipment.
• We enjoy the journey so enjoy 25 holidays based on fulltime employment.
• Access to LinkedIn Learning and a personalized Reflect & Develop Plan to support your career growth.
• Benefit from coaching sessions designed to support your well‑being.
• Receive work‑from‑home and travel allowances to ease your daily routine.

Are you excited to help build and support the digital workplace behind Europe's leading travel company?

Sunweb Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and safe environment where everyone can thrive.

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