Support NIRIS Level 3 service and interoperability test activities

Mycompas; Den Haag; On-site; EUR 110,000 - 150,000; Full time

Job summary

VECTOR SYNERGY sp. z o.o. is seeking an experienced Level 3 support engineer to back NIRIS deployments in NATO and national sites.

The role requires handling installation, upgrades, configuration, and post-deployment verification to ensure interoperable, secure operations off-site in The Hague, the Netherlands. They will provide escalation support to Level 1/2 teams and manage incidents within a formal ITSM framework, including root cause analysis and problem management under NATO Secret

Qualifications

• At least 15 years of professional experience in the technical support, deployment, or operation of distributed software systems in an operational environment.
• At least 10 years of experience with enterprise server hardware and associated infrastructure, including installation, configuration, maintenance, and troubleshooting of Oracle and/or HPE server platforms.
• At least 10 years of experience providing Level 2 or Level 3 support, including incident and problem management within a formal IT service management process.

Responsibilities

• Providing Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrade, configuration, and post-deployment verification.
• Providing escalation support to Level 1 and Level 2 support functions and resolving escalated NIRIS incidents and problems.
• Performing incident and problem management activities in the IT service management environment, including analysis, diagnosis, resolution, and root cause identification.

Skills

Distributed systems

Enterprise servers

Level 3 support

Job description

Support NIRIS Level 3 service and interoperability test activities

Loading... Support NIRIS Level 3 service and interoperability test activities Location: Off-Site/The Hague , the Netherlands Security Clearance: NATO Secret Reference No: RFQ 2026-0139 / Off-Site/The Hague Deadline for application: 07/ 10 /2026

Skills, knowledge, experience required:

• At least 15 years of professional experience in the technical support, deployment, or operation of distributed software systems in an operational environment ;
• At least 10 years of experience with enterprise server hardware and associated infrastructure, including installation, configuration, maintenance, and troubleshooting of Oracle and/or HPE server platforms. Experience with secure information exchange technologies, including Data Diodes or comparable unidirectional gateway solutions, is required ;
• At least 10 years of experience providing Level 2 or Level 3 support, including incident and problem management within a formal IT service management process.

Duties/role:

• Providing Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrade, configuration, and post-deployment verification ;
• Providing escalation support to Level 1 and Level 2 support functions and resolving escalated NIRIS incidents and problems ;
• Performing incident and problem management activities in the agreed IT service management environment, including analysis, diagnosis, resolution, and root cause identification.

Additional information:

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL [phone], FAX [phone], www.vectorsynergy.com , [e-mail]