Senior NIRIS Level 3 Support & Incident Expert

Mycompas

Den Haag

On-site

EUR 110,000 - 150,000

Full time

11 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

VECTOR SYNERGY sp. z o.o. is seeking an experienced Level 3 support engineer to back NIRIS deployments in NATO and national sites.

The role requires handling installation, upgrades, configuration, and post-deployment verification to ensure interoperable, secure operations off-site in The Hague, the Netherlands. They will provide escalation support to Level 1/2 teams and manage incidents within a formal ITSM framework, including root cause analysis and problem management under NATO Secret

Qualifications

At least 15 years of professional experience in the technical support, deployment, or operation of distributed software systems in an operational environment.
At least 10 years of experience with enterprise server hardware and associated infrastructure, including installation, configuration, maintenance, and troubleshooting of Oracle and/or HPE server platforms.
At least 10 years of experience providing Level 2 or Level 3 support, including incident and problem management within a formal IT service management process.

Responsibilities

Providing Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrade, configuration, and post-deployment verification.
Providing escalation support to Level 1 and Level 2 support functions and resolving escalated NIRIS incidents and problems.
Performing incident and problem management activities in the IT service management environment, including analysis, diagnosis, resolution, and root cause identification.