NIRIS Level 3 Support Engineer (NATO Secret)

Vector Synergy; Den Haag; On-site; EUR 90,000 - 130,000; Full time

Job summary

Vector Synergy seeks a senior IT professional to provide Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrades, configuration, and post-deployment verification.

The role requires extensive enterprise hardware experience and a track record of managing distributed software systems in an operational environment, within an IT service management framework.

Qualifications

• At least 15 years of professional experience in the technical support, deployment, or operation of distributed software systems in an operational environment.
• At least 10 years of experience with enterprise server hardware and associated infrastructure, including installation, configuration, maintenance, and troubleshooting of Oracle and/or HPE server platforms. Experience with secure information exchange technologies, including Data Diodes or comparable unidirectional gateway solutions, is required.
• At least 10 years of experience providing Level 2 or Level 3 support, including incident and problem management within a formal IT service management process.

Responsibilities

• Providing Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrade, configuration, and post-deployment verification.
• Providing escalation support to Level 1 and Level 2 support functions and resolving escalated NIRIS incidents and problems.
• Performing incident and problem management activities in the agreed IT service management environment, including analysis, diagnosis, resolution, and root cause identification.

Skills

Distributed software systems

Enterprise server hardware

ITSM & L2/L3 support

Job description

Vector Synergy seeks a senior IT professional to provide Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrades, configuration, and post-deployment verification.

The role requires extensive enterprise hardware experience and a track record of managing distributed software systems in an operational environment, within an IT service management framework.