Support NIRIS Level 3 service and interoperability test activities

Brevco Services; Den Haag; Hybrid; EUR 150,000 - 190,000; Full time

Job summary

NCIA in The Hague seeks a highly experienced professional to support NIRIS Level 3 operations, deployments, and interoperability testing at NATO and national sites. The role covers installation, upgrades, and post-deployment verification, with extensive expertise in Linux/Windows, virtualization, and secure data exchange.

The candidate will lead test planning, execution, and reporting for interoperability campaigns, act as test director for areas, and deliver on-site training and workshops to

Qualifications

• 15+ years of experience in the technical support, deployment, or operation of distributed software systems in an operational environment.
• 10+ years of experience with enterprise server hardware and infrastructure including Oracle and/or HPE server platforms; secure information exchange techs like Data Diodes.

Responsibilities

• Provide Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrade, configuration, and post-deployment verification.
• Provide escalation support to Level 1/2 and resolve escalated NIRIS incidents and problems.
• Plan, coordinate, execute, and report NIRIS participation in NATO interoperability test events and campaigns.
• Act as test director for interoperability test areas with test plans and serials.
• Deliver on-site NIRIS installation, enablement, training, and workshop support to sites and partners.

Tools

ESXi

Docker

Job description

Support NIRIS Level 3 service and interoperability test activities

IT Services

Type: Contract

Country: Netherlands

City: The Hague

Security: Needed

Company: NCIA

Essential Qualifications/Experience

• At least 15 years of professional experience in the technical support, deployment, or operation of distributed software systems in an operational environment


• At least 10 years of experience with enterprise server hardware and associated infrastructure, including installation, configuration, maintenance, and troubleshooting of Oracle and/or HPE server platforms. Experience with secure information exchange technologies, including Data Diodes or comparable unidirectional gateway solutions, is required


• At least 10 years of experience providing Level 2 or Level 3 support, including incident and problem management within a formal IT service management process


• At least 10 years of experience in the installation, configuration, and upgrade of software systems on Linux and Windows operating systems, including troubleshooting of operating system, network, and performance related issues


• At least 15 years of experience in interoperability and data exchange standards, particularly within defense, NATO, or comparable operational C2 environments


• At least 10 years of practical experience with Tactical Data Links and military data exchange protocols, including Link 16, JREAP, and OTH-Gold, covering their configuration, integration, operation, troubleshooting, and use within operational C2 environments


• At least 10 years of experience in supporting or executing interoperability test events, including test planning, test execution, results analysis, and reporting


• Experience with virtualization (e.g. ESXi) and containerization technologies (e.g. Docker), including deploying Linux-based VMs and containers


• Experience with scripting and automation in support of deployment, configuration, or diagnostic activities


• Experience in analyzing application and system logs to isolate faults in near real-time or data-intensive systems


• Experience in the preparation and delivery of technical training, workshops, or briefings to operational or technical audiences


• Proven ability to communicate effectively in English, both orally and in writing, in a clear, structured, and professional manner


• Familiarity with secure working practices and working within controlled or regulated environments


• Willingness and availability to travel to NATO and national sites as required by the services described in this SOW


• The contractor personnel must be a national of a NATO member nation

DUTIES/ROLE

• Provide Level 3 technical support for NIRIS deployments at NATO and national sites, including installation, upgrade, configuration, and post-deployment verification


• Provide escalation support to Level 1 and Level 2 support functions and resolve escalated NIRIS incidents and problems


• Perform incident and problem management activities in the agreed IT service management environment, including analysis, diagnosis, resolution, and root cause identification


• Prepare, verify, and validate NIRIS software versions in representative environments prior to on-site deployment activities


• Plan, coordinate, execute, and report NIRIS participation in NATO interoperability test events and campaigns


• Act as test director for assigned interoperability test areas, including the preparation and execution of test plans and test serials


• Analyze interoperability issues affecting NIRIS-supported standards and interfaces, and raise, track, and document them through the agreed tooling


• Deliver on-site NIRIS installation, enablement, training, and workshop support to new and existing NIRIS sites and partners


• Support security accreditation and user acceptance testing activities as directed by the NCIA POC


• Produce and maintain the support, test, and deployment documentation required to sustain the services described in this Statement of Work

Job requirements

All the mandatory requirements have to be met in order to apply.

• At least 15 years of professional experience in the technical support, deployment, or operation of distributed software systems in an operational environment (Mandatory)


• At least 10 years of experience with enterprise server hardware and associated infrastructure, including installation, configuration, maintenance, and troubleshooting of Oracle and/or HPE server platforms. Experience with secure information exchange technologies, including Data Diodes or comparable unidirectional gateway solutions, is required (Mandatory)


• At least 10 years of experience providing Level 2 or Level 3 support, including incident and problem management within a formal IT service management process (Mandatory)


• At least 10 years of experience in the installation, configuration, and upgrade of software systems on Linux and Windows operating systems, including troubleshooting of operating system, network, and performance related issues (Mandatory)


• At least 15 years of experience in interoperability and data exchange standards, particularly within defense, NATO, or comparable operational C2 environments (Mandatory)


• At least 10 years of practical experience with Tactical Data Links and military data exchange protocols, including Link 16, JREAP, and OTH-Gold, covering their configuration, integration, operation, troubleshooting, and use within operational C2 environments (Mandatory)


• At least 10 years of experience in supporting or executing interoperability test events, including test planning, test execution, results analysis, and reporting (Mandatory)


• Experience with virtualization (e.g. ESXi) and containerization technologies (e.g. Docker), including deploying Linux-based VMs and containers (Mandatory)


• Experience with scripting and automation in support of deployment, configuration, or diagnostic activities (Mandatory)


• Experience in analyzing application and system logs to isolate faults in near real-time or data-intensive systems (Mandatory)


• Experience in the preparation and delivery of technical training, workshops, or briefings to operational or technical audiences (Mandatory)


• Proven ability to communicate effectively in English, both orally and in writing, in a clear, structured, and professional manner (Mandatory)


• Familiarity with secure working practices and working within controlled or regulated environments (Mandatory)


• Willingness and availability to travel to NATO and national sites as required by the services described in this SOW (Mandatory)


• The contractor personnel must be a national of a NATO member nation (Mandatory)