Support Manager

Best4u; Netherlands; Hybrid; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Flexible workplace

Part-time working from home

Great workplace and team outings

Job summary

Best4u Media is seeking a proactive Support Manager to be the linchpin between customers and the internal team in Deventer. You will handle inquiries via email and phone, coordinate support requests with designers, PMs, and developers, and help shape hosting and email solutions.

A strong communicator with a passion for service is essential. Flexible working from home is possible, with a one-year contract and opportunities to grow into a permanent role.

Qualifications

• At least 3 years of experience at a similar digital agency.
• Excellent written and spoken English? (implicit)
• Strong communication with customers via email and phone.

Responsibilities

• Help customers via email and telephone.
• Pick up, assign, and resolve support requests.
• Liaise with development team and other stakeholders.
• Suggest ideas on hosting, email, and website improvements.
• Ensure customers feel they are in the right place with us.

Skills

Communication skills

Customer contact

Proactive

Technical knowledge

Hosting knowledge

Email knowledge

Job description

Will you become the face of our support ?

At the fastest web developer in the Netherlands, we are looking for a strong communicator and Support Manager who truly helps customers, via email and phone. You are proactive, you love service, and you are ready to grow.

Working from home is possible Flexible workplace

About the feature

You are the linchpin between the customer and the team.

At Best4u Media, we build a significant number of WordPress websites every week. But a website alone isn't enough, because our clients rely on fast and reliable support. As Support Manager, you will be their dedicated point of contact.

You enjoy interacting with customers and turning their questions into concrete actions. You work closely with designers, project managers, support staff, and developers. With your strong communication skills and proactive attitude, you take our customer satisfaction to a higher level. And because we value a good work-life balance, you can also work from home (partially) with us.

This is what your day looks like

• You help customers via email and telephone
• You pick up support requests, assign them, and resolve them.
• You actively contribute ideas regarding hosting, email, and the website.
• You liaise with the development team
• You ensure that customers know they are in the right place with us.

Who are we looking for?

Do you recognize yourself in this?

This makes you our ideal candidate. The basics you need, plus a few extras that only increase your chances.

• At least 3 years of experience at a similar digital agency
• You communicate effectively, both verbally and in writing.
• You enjoy contact with customers (email and phone)
• You are proactive and think in solutions.
• Technical knowledge (pre)
• Knowledge of hosting and email (pre)

A plus is nice to have, but certainly not a dealbreaker. Do you have the drive and strong communication skills? Then we would love to talk to you.

This will be your team

An ambitious and energetic WordPress team in Deventer where a lot is happening, and where you really make a difference.

What we offer

A role where you make a difference, a team that supports you, and plenty of room to grow.

Competitive salary

A competitive salary that grows with your performance.

View of fixed

You start with a one-year contract, with the prospect of permanent employment.

Room to grow

All opportunities and the time to develop yourself in various areas.

32 to 40 PM

A work week that suits your situation.

A team that stands behind you

Ambitious and driven colleagues who do everything to help you get off to a good start.

Part-time working from home

For a good work-life balance, you can also work (partially) from home.

Great workplace and team outings

A pleasant place in Deventer and fun outings with the team.

Frequently asked questions

Just this

How many hours per week is the position? You work between 32 and 40 hours per week. Together, we will look at what suits you best. What do I earn as a Support Manager? Your salary is competitive and grows with your performance. Is technical knowledge required? No, not at all. Technical knowledge and knowledge of hosting and email are a nice bonus, but your communication and proactive attitude are the most important. Will I get a permanent contract? You start with a one-year contract, with the prospect of permanent employment. Where is the workplace? At our office at Hanzeweg 1c in Deventer.

Ready to build?

Who knows, we might welcome you soon.

Interested in joining an ambitious and energetic WordPress team where you really make a difference? We would love to meet you.

Email us at [e-mail] or phone [phone] .
Best4u Media BV · Hanzeweg 1c, 7418 AW Deventer