Support Engineer

CDH Professionals Inc; Arnhem; On-site; EUR 40,000 - 56,000; Full time

Job summary

CDH Professionals Inc in Arnhem, Netherlands is seeking an experienced Support Engineer to assist a client on-site with networking and telecom issues. You will diagnose connectivity problems, provide proactive support, and document incidents to help engineers resolve tickets quickly.

Ideal candidates have CCNA or equivalent networking knowledge, strong problem-solving, and fluent Dutch and English. This role emphasizes customer focus, teamwork, and effective communication while handling

Qualifications

• Strong experience in a technical support, networking or telecommunications role.
• CCNA certification or equivalent networking knowledge.
• Good understanding of networking, connectivity and telecommunications.
• Experience troubleshooting network and customer connection issues.
• Strong problem-solving and analytical skills.
• Customer-focused approach.
• Excellent communication skills in Dutch and English.
• Ability to work effectively as part of a team.
• Proactive attitude and willingness to take ownership of technical issues.

Responsibilities

• Providing technical support to customers via phone, email and ticketing systems
• Troubleshooting connectivity, internet and telecom-related issues
• Diagnosing and resolving technical incidents
• Supporting customers with network and connectivity problems
• Troubleshooting customer connection issues
• Escalating more complex technical issues when required
• Keeping customers informed throughout the troubleshooting process
• Accurately documenting incidents and solutions
• Working closely with internal engineers and technical teams
• Communicating with suppliers where necessary
• Contributing to a positive and collaborative team environment

Skills

Networking

Troubleshooting

Customer support

CCNA

Tools

Ticketing systems

Job description

We are currently looking for an experienced Support Engineer to support a client based in Arnhem.

You will be responsible for supporting customers with technical connectivity issues, troubleshooting incidents and ensuring problems are resolved quickly and effectively. This is a customer-focused role requiring strong networking and telecommunications knowledge and excellent communication skills.

Responsibilities

• Providing technical support to customers via phone, email and ticketing systems
• Troubleshooting connectivity, internet and telecom-related issues
• Diagnosing and resolving technical incidents
• Supporting customers with network and connectivity problems
• Troubleshooting customer connection issues
• Escalating more complex technical issues when required
• Keeping customers informed throughout the troubleshooting process
• Accurately documenting incidents and solutions
• Working closely with internal engineers and technical teams
• Communicating with suppliers where necessary
• Contributing to a positive and collaborative team environment

Requirements

• Strong experience in a technical support, networking or telecommunications role
• CCNA certification or equivalent networking knowledge
• Good understanding of networking, connectivity and telecommunications
• Experience troubleshooting network and customer connection issues
• Strong problem-solving and analytical skills
• Customer-focused approach
• Excellent communication skills in Dutch and English
• Ability to work effectively as part of a team
• Proactive attitude and willingness to take ownership of technical issues

Details

Location: Arnhem, Netherlands

Start: ASAP / Immediate

Working arrangement: On-site

Are you an experienced Support Engineer with networking/telecom experience, strong troubleshooting skills and availability for an immediate start in Arnhem?