Student Services Officer

strukta Group Ltd; Enschede; On-site; EUR 1,929,000 - 2,480,000; Part time

Job summary

Navitas Twente Pathway College on the University of Twente campus seeks a Part-time Student Services Officer to bolster student wellbeing and lifecycle administration. You’ll aid enrolment, housing, events, timetabling, and exams while supporting student communications on campus.

The role emphasizes helping international and Dutch students thrive, with a focus on timely guidance, cross-functional teamwork, and policy compliance.

Qualifications

• Bachelor’s degree required or equivalent in a relevant field.
• Experience working in higher education or student services is preferred.
• Strong interpersonal and written/verbal communication skills in English; Dutch is an asset.

Responsibilities

• Support student wellbeing and administration of the student life cycle.
• Assist with enrolment, registration, housing, and student communications.
• Coordinate events, timetabling, exams, and student progression monitoring.
• Provide guidance on study planning and personal wellbeing through consultations.

Skills

English communication

Data analysis

Teamwork

Student welfare

Stakeholder liaison

Education

Bachelor’s degree

Job description

Student Services Officer Responsibilities

We are looking for a Student Services Officer to join our dynamic team in The Netherlands.

The Student Services Officer (SSO) is a critical member of the College team, supporting the wellbeing of students and the administration of the key aspects of the student life cycle. The SSO will assist the Director of Academic and Student Services (DASS) in the implementation and delivery of effective student support services including: student enrolment and registration; student housing; event planning and logistics, timetabling, exam planning, student communication, student empowerment; student arrival services; student attendance and progression monitoring; change programme; student orientation and transfer; welfare support; guiding the student representatives.

SSO will oversee the progress of students' studies, offering guidance and support on study-related skills such as study choices, progress tracking, assignment planning, and execution. Additionally, SSO will provide assistance and advice on study related, personal and wellbeing matters though conversations, consultation hours and other communications channels.

The SSO will support all policies and regulations as they relate to the student environment, ensuring each student has the appropriate support services in place that will enable students to perform to the best of their ability and prepared for the academic environment of the University of Twente.

The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a small-cross functional team.

Position: A part-time position (20 hours per week), Fixed term.

Student Services Officer Requirements:

• · At least a bachelor's degree.
• · Experience of working in a customer services/front of house service in a Dutch educational environment, preferably in secondary or higher education, or experience in coaching / counselling
• · Understanding of Dutch higher education and a student-led learning environment
• · Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
• · Excellent verbal and written English language communication skills, Dutch is an asset
• · Possess good data analysis skills
• · Good team-working skills and also able work independently and display initiatives
• · Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
• · Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level
• · Possess a “can do” mentality
• · Perform exceptionally in challenging circumstances
• · Commitment to self-improvement
• · Friendly disposition focussed on student personal and academic growth

Applicants must be able to demonstrate that they are eligible to work in the Netherlands on an ongoing basis. Twente Pathway College is a safeguarding employer, and the successful applicant will be required to undergo an enhanced VOG checks.

• · A young, motivated, international team with Academic staff, Marketing & Admissions colleagues and of course your fellow Student Support Officers.
• · Over 100 international students coming from over 40 different countries across the globe.
• · An inspiring work environment in the middle of University of Twente’s campus and access to all facilities of the campus, such as gym and swimming pool.

About us:

Navitas Limited is an Australian-owned global education provider. An industry leader, we provide pre-university, university pathway programmes and managed campus services to predominantly international students but also domestic students. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. Navitas students benefit from the range of facilities open to all University students.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders.

Located right on the University of Twente campus, the Twente Pathway College offers an international foundation year, which leads to tailormade undergraduate degrees that gives students the possibility to enrol into bachelor programmes from the University of Twente. https://www.twentepathway.nl/Twente Pathway College is part of Navitas.