Admissions Support Officer

Hogeschool Rotterdam; Rotterdam; Hybrid; EUR 30,000 - 38,000; Full time

Job summary

Hogeschool Rotterdam is seeking an Admissions Support officer to assist with screening non-Dutch diplomas and to act as the front line for admissions and housing inquiries. You will answer questions from students, parents and staff by email and Teams, and coordinate with Admissions, Housing, SSH, Real Estate and Legal departments.

The focus is Admissions, with limited Housing duties. The front desk is open daily; four days in the office and one day per week from home, plus involvement in Open

Job description

You will be focusing on Admissions and in a smaller capacity on Housing. The Admissions team is responsible for screening and checking the eligibility of non-Dutch diplomas. This team works closely together with our university’s main administration, Nuffic and the IND. The Housing team is responsible for mediating between SSH (Stichting Studenten Huisvesting) and our students. They work closely together with our Real Estate department and our legal department. As Admissions Support officer, you will be the point of contact for Admissions and Housing questions. Your main responsibility will be answering questions from students, parents, colleagues and other stakeholders at the front desk, via email and via Teams. Since our front desk is open daily (except during national holidays/breaks), you will be in the office four days a week. On the fifth day you can work from home.

You will also be responsible for:

• Retrieving information in the system to be able to answer questions correctly, for example the application status of students or the application documents that they uploaded
• Screening and checking the eligibility of non-Dutch diplomas
• Attending the Open Days on Saturdays (only for Admissions, in a rotating schedule so everyone attends approx. one Saturday per year)
• Assigning rooms to students (twice a year), using our own systems/overviews and those of SSH
• Being the main contact person for SSH
• Conducting the Housing webinar (twice a year)
• Various supportive tasks like data entry, keeping FAQ's up to date, archiving etc.

The focus will be Admissions. Since we have very few rooms for our students, housing will be max. 2 hours per week except for the peak periods when Housing registration opens (November for the February intake and May for the September intake). During those weeks you will be solely working on Housing together with a colleague. Taking days off is not possible during those weeks.

The Centre of International Affairs (CoIA)

The Centre of International Affairs (CoIA) is looking for an Admissions Support officer. The position is available as of January 1st 2027. CoIA supports internationalization within Rotterdam University of Applied Sciences. The department consists of six subteams: Admissions, Student Support, Exchange, Travel, Housing and Policy & Advice. We have two student intakes: February and September. Yearly we welcome over 1000 international students for an English taught study or exchange programme.