Student Customer Service Rep – Italy, Amsterdam | Flexible Hours

Webull Securities (Europe) B.V.; Amsterdam; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Travel expense reimbursement

Pro-rated annual leave

Dynamic team

Learning and personal growth

Flexible hours

Job summary

Webull Securities (Europe) B.V. in Amsterdam is seeking a motivated working student to join as a Customer Service Representative for Italy.

No prior financial experience required; our training will provide the knowledge you need about trading and financial products. You will help build the Italy support team, assist customers via phone, email, and chat, share platform guidance, and contribute to process improvements.

Qualifications

• Easy-going team player: comfortable approaching people and taking initiative
• Curious and eager to learn: ready to develop knowledge of trading and financial services
• Currently enrolled as a student, with the ability to combine part-time work with your studies
• HBO-level thinking and working: Finance, Business Administration, or Economics is a plus, but not required
• Languages: Italian as a mother tongue or strong second language (spoken and written), plus good English
• Availability: able to work part-time from our Amsterdam office (non-hybrid)
• Customer-oriented: friendly, patient, and solution-focused

Responsibilities

• As a Customer Service Representative, you will:
• Help build our Customer Support team for Italy (and eventually other European markets)
• Provide support via phone, email, and chat to customers with questions about the platform
• Offer technical guidance and assistance
• Inform customers about platform features
• Accurately record and follow up on customer interactions
• Contribute ideas to continuously improve our customer service
• Take initiative and actively contribute to projects

Skills

Team player

Curious and eager to learn

Customer-oriented

Italian language

English proficiency

Part-time availability

Job description

Webull Securities (Europe) B.V. in Amsterdam is seeking a motivated working student to join as a Customer Service Representative for Italy.

No prior financial experience required; our training will provide the knowledge you need about trading and financial products. You will help build the Italy support team, assist customers via phone, email, and chat, share platform guidance, and contribute to process improvements.