Fulltime Customer Service Specialist (Czech & English)

YoungCapital; Amsterdam; Presencial; EUR 29.451 - 35.276; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

30 vacation days

Pension scheme with no personal contribution

Extensive online training programs

Delicious office lunch

Descripción de la vacante

YoungCapital is looking for a Full-time Czech-speaking Customer Service Specialist in Amsterdam. You will manage calls for our Czech-speaking clients, providing expert support on investment products and ensuring satisfaction through dedicated problem solving.

The role requires native or near-native Czech and excellent English proficiency, combined with a passion for finance. The position offers a competitive salary of €2,900 monthly, flexible working hours, and various growth opportunities.

Formación

• Native or near-native fluency in Czech, combined with excellent English (C1 level).
• A genuine interest in finance, trading, and investment markets.

Responsabilidades

• Manage incoming calls and provide clear, professional information about various investment products.
• Think along with clients to find the best possible solutions for their needs.
• Ensure every customer ends their call with a smile through enthusiasm and financial knowledge.
• Master internal guidelines and product suite through dedicated training.

Conocimientos

Customer-first attitude

Solution-oriented approach

Eager to learn

Attention to detail

High energy

Educación

Minimum MBO 4 or Bachelor's (HBO) level

Descripción del empleo

Job Overview

Kickstart your Finance Career in Amsterdam as a Full‑time Czech‑speaking Customer Service Specialist.

As the go‑to expert for our Czech‑speaking clients, you will manage calls, build trust, solve complex problems and ensure every investor feels supported and valued.

Responsibilities

• Expert Support: Managing incoming calls and providing clear, professional information about various investment products.
• Proactive Problem Solving: Thinking along with clients to find the best possible solutions for their specific needs.
• Quality & Satisfaction: Using enthusiasm and growing financial knowledge to ensure every customer ends their call with a smile.
• Continuous Growth: Mastering internal guidelines and product suite through dedicated training.

Team & Environment

You will join the Client Services & Order Desk team, the beating heart of our bank, supporting private and corporate investors across Europe. You will work alongside brokers and experienced service professionals in a collaborative environment where knowledge‑sharing is key.

Benefits

• Competitive Salary: A gross monthly salary of €2,900.
• Work‑Life Balance: Choose between a 32‑hour or 40‑hour workweek and enjoy 30 vacation days.
• Future‑Proofing: A pension scheme with no personal contribution.
• Growth & Development: Extensive online training programs and a clear path for career progression in the financial sector.
• Perks & Culture: A delicious office lunch for a small fee, a friendly international team, and legendary weekly drinks to kick off the weekend.

Qualifications

• Education: Minimum MBO 4 or Bachelor's (HBO) level.
• Languages: Native or near‑native fluency in Czech, combined with excellent English (C1 level).
• Mindset: A customer‑first attitude with a solution‑oriented approach.
• Passion: A genuine interest in finance, trading, and investment markets.
• Soft Skills: Eager to learn, sharp eye for detail, and high energy.

Location & Working Hours

Amsterdam, Netherlands. Full‑time (32–40 hours per week).