Strategic Freight Key Account Manager

Röhlig Logistics GmbH; Roosendaal; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Company pension scheme

Vitality provisions

Additional holidays option

Travel expense scheme

Tax-advantaged benefits

Flexible working hours

Mobile working support

Job summary

Röhlig Penske Logistics is seeking a Key Account Manager for Roosendaal to coordinate operational support with Customer Service and Carrier Management, monitor KPIs, and drive improvements for international customers. The role emphasizes collaboration, service excellence, and contract optimization.

Requirements include at least 5 years in a similar logistics role, HBO-level education, excellent English, and strong negotiation skills with a focus on customer and carrier alignment.

Qualifications

• At least 5 years of experience in a similar role (as account- and/or freight operations manager) within an international logistics company.
• Educated to at least HBO level, preferably commercial and/or logistics.
• Excellent written and verbal English communication skills.
• Strong interpersonal, commercial and negotiation skills.

Responsibilities

• Ensure operational support is effectively coordinated with the dedicated Customer Service and Carrier Management teams; follow up on recurring service issues and escalate when necessary.
• Monitor contract incl. carrier performance; initiate improvement projects and follow up on solutions.
• Measure and report on KPI’s in line with SLA; organize MBR’s and QBR’s with the customer.
• Identify sales opportunities and manage contract extensions of managed customers.
• Prepare the business plans of the customer and be direct profit & loss responsible.

Job description

Röhlig Penske Logistics is seeking a Key Account Manager for Roosendaal to coordinate operational support with Customer Service and Carrier Management, monitor KPIs, and drive improvements for international customers. The role emphasizes collaboration, service excellence, and contract optimization.

Requirements include at least 5 years in a similar logistics role, HBO-level education, excellent English, and strong negotiation skills with a focus on customer and carrier alignment.