Strategic FMCG Account Manager - POS & Projects

Clear Destination Inc.; Rotterdam; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

HH Global in Rotterdam, Netherlands is seeking an Account Manager to manage and deliver client solutions, collaborating with internal teams and local partners. You’ll own project delivery from brief to finish, with a focus on stakeholder satisfaction and continuous improvement.

The role blends time on the HH Global office, client/vendor sites, and home, requiring strong communication and a proactive, commercially minded approach to manage budgets and SLAs.

Qualifications

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
• Project Management mindset - process driven with a focus on sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures
• Excellent communication skills (verbal, written, presentation) across stakeholder groups
• Fluency in Dutch and excellent English

Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible - own the process
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global's full-service offering
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
• Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies

Skills

Client service management

Time management

Project management

Troubleshooting

Communication skills

Dutch fluency

English fluency

Job description

HH Global in Rotterdam, Netherlands is seeking an Account Manager to manage and deliver client solutions, collaborating with internal teams and local partners. You’ll own project delivery from brief to finish, with a focus on stakeholder satisfaction and continuous improvement.

The role blends time on the HH Global office, client/vendor sites, and home, requiring strong communication and a proactive, commercially minded approach to manage budgets and SLAs.