Customer Success Manager

Resideo Technologies Inc.; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Salary + commission

Global business

Career progression

Company car

Vacation days 25

ADV days 6

Pension plan

Tax free benefits

Job summary

Resideo Technologies Inc. in Amsterdam seeks an Embedded Customer Success Manager to be the dedicated contact for key customer accounts, owning day-to-day management and ensuring smooth operational delivery.

You will work with customers and internal ADI teams to align stakeholders, resolve issues quickly, and drive successful project outcomes across multiple workstreams. This role offers a competitive salary with potential commissions and strong career progression in a global company.

Qualifications

• Experience managing complex customer programs and cross-functional teams.
• Ability to anticipate risks and drive timely resolutions.
• Strong business sense and customer-focused mindset.

Responsibilities

• Own day-to-day account management to ensure smooth operations.
• Define ADI product solutions for end users across new and existing projects.
• Act as the single point of contact, coordinating communication between the customer and internal ADI teams.
• Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.
• Support ongoing project execution and ensure continuity across workstreams.
• Manage escalations, ensuring clear ownership, communication, and follow-through.
• Align stakeholders on project proposals and identify add-ons to drive incremental value and revenue.
• Coordinate with ADI teams to ensure on-time delivery and communicate delays and mitigations.
• Co-own supply forecasting with Inventory, incorporating customer demand signals.
• Facilitate RMA and return intake; assess warranty claims.
• Partner with assembly partners to address known issues and recurring defects.

Skills

Project Management

Technical Knowledge

Commercial Acumen

Job description

The Embedded Customer Success Manager is the dedicated point of contact for assigned key customer accounts, owning day-to-day account management and ensuring effective operational delivery. The role works closely with the customer and internal ADI teams to align stakeholders, deliver successful project outcomes resolve issues quickly,

JOB DUTIES:

• Own day-to-day account management to ensure smooth operations.
• Partner with the customer to define ADI product solutions for end users across new and existing projects.
• Act as the single point of contact, coordinating communication between the customer and ADI internal teams.
• Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.
• Support ongoing project execution and ensure continuity across workstreams.
• Manage escalations, ensuring clear ownership, communication, and follow-through.
• Align stakeholders (customer and ADI) on project proposals.Identify project add-ons to drive incremental value and revenue.
• Coordinate with ADI teams to ensure on-time delivery; communicate proactively on delays and mitigations.
• Co-own supply forecasting with the Inventory team, incorporating customer demand signals.
• Facilitate RMA and return intake.Assess warranty claims and make decisions in line with ADI policies.
• Partner with assembly partners (MVB) to address known issues and recurring defects.

YOU MUST HAVE:

• Project Management and Facilitation
• Technical Knowledge (and willingness to learn)
• Commercial Acumen

WE VALUE:

• Resilience and Professional Judgment
• Process Analysis and Continuous Improvement
• Ability to Manage Multiple Workstreams

WHAT'S IN IT FOR YOU:

• Competitive salary package with commission
• Opportunity to work for a global business
• Excellent career progression opportunities
• Company car
• 25 vacations days, 6 ADV days
• Pension plan
• Fisc free benefits