Strategic Client Partnerships Lead (Remote)

Jobgether; Netherlands; Remote; EUR 90,000 - 110,000; Full time

Benefits offered by this job

Remote flexibility

High ownership

Strategic exposure

Cross-functional role

Growth opportunity

Collaborative environment

Equity potential

Meaningful impact

Job summary

Jobgether in Netherlands is seeking a Client Partnerships Manager to own strategic client relationships, coordinate across engineering and operations, and drive service excellence in a remote, lean environment.

The role combines relationship management, commercial development, and operational leadership, with exposure to leadership decisions and opportunities to shape products and processes.

Qualifications

• Proven experience in client management, customer success, account management, technical account management, or a comparable client-facing role.
• Professional experience within technology, infrastructure, hosting, data centers, IaaS, cloud, or related services.
• Strong technical understanding with the ability to discuss infrastructure confidently and troubleshoot issues at a high level.
• Strong commercial mindset and experience supporting sales activities, account expansion, upselling, or business development.
• Excellent communication and relationship-building skills, with the ability to establish trust with both technical and non-technical stakeholders.

Responsibilities

• Own relationships with existing clients and develop strong, long-term partnerships based on trust, responsiveness, and consistent service delivery.
• Serve as the primary point of contact for client questions, requests, requirements, and escalations.
• Understand client business and technical needs and ensure infrastructure services meet expectations around performance, availability, and reliability.
• Identify opportunities to expand existing accounts and introduce additional products or services.
• Manage inbound sales inquiries and new business opportunities from initial engagement through onboarding.
• Understand technical requirements and help shape appropriate infrastructure and hosting solutions.
• Coordinate with internal teams to develop customized configurations, solutions, and pricing.
• Guide prospective clients throughout the sales and onboarding process.
• Identify potential partnerships, new markets, and business development opportunities.
• Lead client communication during technical incidents and coordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issues.
• Help diagnose connectivity, hosting, server, and infrastructure-related problems while maintaining ownership of the client experience.
• Ensure incidents are communicated clearly, tracked effectively, and resolved within appropriate expectations, including preparing client-facing updates and incident reports.
• Escalate complex technical matters to relevant specialists while remaining accountable for communication and follow-through.
• Support day-to-day operations and cross-functional initiatives, identifying opportunities to improve processes, systems, and the overall client experience.
• Lead strategic projects from initial concept through execution and collaborate with leadership on new products, services, and operational initiatives.
• Help develop a high-performing cross-functional team by mentoring colleagues, coordinating priorities, and establishing effective workflows across sales, support, engineering, and operations.

Skills

Client management

Technical AM

Cross-functional teamwork

Communication skills

Problem solving

Leadership

FX/Fintech knowledge

Networking basics

Incident management

Job description

Jobgether in Netherlands is seeking a Client Partnerships Manager to own strategic client relationships, coordinate across engineering and operations, and drive service excellence in a remote, lean environment.

The role combines relationship management, commercial development, and operational leadership, with exposure to leadership decisions and opportunities to shape products and processes.