Store Tech & Infrastructure Customer Success Manager

NCR Corporation; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

NCR Voyix in Amsterdam seeks a Customer Success Manager to ensure successful delivery and continuous improvement across the end-to-end service chain. The role bridges operational execution with strategic objectives and requires strong affinity with store technology environments.

You will coordinate with engineering, operations and product teams, manage customer engagements, and drive service reliability and non-functional outcomes across multiple vendors and providers.

Qualifications

• Strong understanding of infrastructure services, retail hardware, and/or operational technology environments.
• Experience in chain-management, service management, or SIAM concepts.
• Proven ability to operate at a tactical level, not only operational.
• Continuous improvement mindset, including identification and remediation of structural service issues.
• Strong analytical skills with focus on non-functional requirements.
• Excellent communication skills, able to navigate between technical teams and business stakeholders.

Responsibilities

• Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
• Translate customer needs into actionable service requirements across the chain.
• Build trusted relationships across customer operations, engineering, and management layers.
• Lead or contribute to end-to-end chain orchestration across internal teams, vendors, and SIAM-related roles.
• Ensure alignment between operational teams and customer expectations.
• Drive coordination across infrastructure, hardware, and field operations streams.
• Monitor service performance, identify structural issues, and drive CI initiatives.
• Analyse recurring incidents, trends, and non-functionals (availability, reliability, performance).
• Proactively recommend and implement service enhancements.
• Operate above the day-to-day operations—focusing on mid-term service stability, roadmaps, and improvement plans.
• Connect industry trends and best practices to internal processes and customer environments.
• Collaborate with Engineering, Operations, and Product teams to ensure sustainable service delivery.

Skills

Infrastructure services

Chain management

Tactical level

Continuous improvement

Analytical skills

Stakeholder communication

Job description

NCR Voyix in Amsterdam seeks a Customer Success Manager to ensure successful delivery and continuous improvement across the end-to-end service chain. The role bridges operational execution with strategic objectives and requires strong affinity with store technology environments.

You will coordinate with engineering, operations and product teams, manage customer engagements, and drive service reliability and non-functional outcomes across multiple vendors and providers.