STORE MANAGER - ROTTERDAM

LVMH Group; Rotterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Brand ambassador role

Job summary

Louis Vuitton in Rotterdam seeks an experienced Store Manager to lead and develop the store team through hands-on management and coaching. You will manage client relationships, ensure every client is treated per the Louis Vuitton promise, and drive the store toward its financial goals.

You will oversee store operations, budgets, and risk management while identifying new business opportunities and strengthening brand presence through CRM initiatives and events.

Qualifications

• 8+ years in retail management or store leadership.
• Strong customer service orientation and brand ambassador mindset.
• Proactive, results-driven with commercial creativity.
• Strong English and Dutch communication and leadership skills.

Responsibilities

• Lead and develop the store team through hands-on management and coaching.
• Manage client relationships and CRM initiatives to build loyalty.
• Oversee store operations, budgets, and loss prevention.
• Identify business opportunities and implement actions to achieve store goals.
• Represent Louis Vuitton at public/store events and maintain brand image.

Job description

As a Louis Vuitton Store Manager , you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands‑on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.

Job responsibilities

• Client and Business Development
  • optimize the store's commercial performance
  • lead and develop the business of the store - improve sales, minimize losses, promote new products, in line with overall company objectives
  • maximize the potential of all product categories and universes in store
  • build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with the Head Office and in line with the Louis Vuitton brand image
  • establish a client‑centric mindset
  • be knowledgeable and aware of competitive landscape and market trends, analysing and recommending areas for business development and improvement
• Store Operations
  • lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
  • ensure policies, standards and Louis Vuitton procedures are implemented and maintained
  • identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
  • monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
  • oversee store security and health and safety matters
  • manage external supplier relationship and contracts
• Team management and Development
  • develop managers to ensure the teams deliver the Louis Vuitton Promise to every Client
  • identify, recruit and develop talents to secure succession plans for key positions
  • translate strategic and business goals into individuals actions and objectives
  • set team and individual targets & monitor performances
  • provide leadership amongst the team, ensuring positive team spirit and motivation
  • ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate
• Role Model on Selling and Floor Management
  • ensure business opportunities
  • provide qualitative and consistent feedback to the teams
  • be an ambassador for the Louis Vuitton brand
  • represent the brand in all public/store events and activities, to promote Louis Vuitton image, brand and products

Profile

• Experienced retailer or manager with at least 8 years’ experience, with a strong sense of customer service.
• Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image.
• Proactive, results‑driven individual, demonstrating initiative and commercial creativity.
• Strong communication-, social- and Networking Skills
• Management and Leadership Skills - ability to lead and coach a team
• Good reporting and analytical skills
• Autonomous, self‑motivated, able to be flexible
• Strong command of English and Dutch
• Extensive management Experience in Retail

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.