Store Manager - (38 hours) Amsterdam

New Balance; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Great development opportunities

Generous staff discount

Flexible uniform package

Job summary

New Balance in Amsterdam seeks a Store Manager to lead a high performing team, manage store operations, and engage, educate and entertain customers from the moment they walk through the door.

You will drive sales, monitor KPIs, supervise HR tasks, and ensure loss prevention, health and safety standards, and exceptional service throughout the store. A passion for retail and sportswear is essential.

Qualifications

• Proven people management and leadership experience in retail.
• Strong customer service skills and ability to engage customers.
• Experience driving sales targets and KPI-driven decisions.
• Knowledge of loss prevention procedures and stock control.
• Fluent English with excellent communication on the shop floor.
• Comfortable with POS systems and retail software.
• Able to work weekends and holidays with flexible scheduling.

Responsibilities

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for policies, visual merchandising, stock control and loss prevention
• Manage the execution of store initiatives and implement the retail game changer
• Analyze store performance and adjust to increase productivity and efficiency
• Deliver total customer satisfaction via our service model and boost sales
• Coordinate rota and store scheduling
• Minimize losses through procedures and monitoring
• Maintain health, safety and environmental standards in store
• Manage in-store HR operations: recruitment, onboarding, payroll, training
• Handle enquiries and escalate customer complaints
• Share feedback to Senior Management
• Perform other duties as required

Skills

People management

Leadership

Customer service

Sales targets

Loss prevention

POS systems

English fluent

Team player

Retail KPIs

Communication skills

Tools

POS register systems

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
• Manage the execution of the retail game changer in your store
• Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Co‑ordinates rota and store scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Accountable for maintaining health, safety and environmental standards in store
• Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
• Deals with enquiries and an escalation route for customer complaints
• Proactively share internal and external feedback to Senior Management
• Perform any other duties as required from Senior Management

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven people management and leadership experience
• Previous retail experience desirable
• Demonstrate customer service skills
• Knowledge of loss prevention procedures
• A passion for retail and achieving sales targets, with high knowledge of retail KPIs
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Knowledge of POS register systems
• Excellent attention to detail
• Effective communication skills
• Fluent in English
• Knowledge of the retail market/consumer trends
• Comfortable with being remotely managed
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.