Store Associate (32 hours) - Amsterdam

Rotterdam Innovation City; Amsterdam; On-site; EUR 22,041 - 27,552; Full time

Benefits offered by this job

Swapfiets lease

€16.56 per hour

Fixed hours on weekdays/weekends

Team events and food/drinks

Growth opportunities

Job summary

Swapfiets is seeking a service-focused team member to join our store and deliver outstanding customer care while assisting with subscriptions and small bike repairs. You will be the first contact for members and help ensure a smooth, friendly experience.

You will contribute to sales by matching products to customer needs, keep the shop organized, and participate in regular team activities and growth opportunities within a fast-growing sustainable company.

Qualifications

• Ability to work at least 32 hours per week including some Saturdays.
• Fluent in English or able to communicate effectively with members.
• Affection for bikes and service-oriented mindset.

Responsibilities

• Work in the store and deliver outstanding Swapfiets service to members.
• Be the first point of contact for (potential) members, helping set up subscriptions or resolve issues.
• Identify suitable products to meet member needs and support commercial targets.
• Keep the shop clean, tidy and organized.
• Perform small bike repairs and preventive maintenance.

Skills

Customer service

English proficiency

Team player

Bike affinity

Job description

What you will do

Are you our new service expert, who will help us go the extra mile?

At Swapfiets, we’re on a mission to make biking the easy, sustainable choice for everyone. We keep our members on the go by providing a high-quality ride including free check-ups and repairs. Joining us means becoming part of this purposeful mission, and working alongside a great team in a fast-paced, fun environment to make it happen!

Ready to join the ride of your life?

Your next ride starts here!

Do you enjoy playing host or hostess? Do you want to put a big smile on our member's face by providing awesome service and performing small bike repairs in the shop? Are you looking for a fun, flexible job at a fast-growing sustainable scale-up? Then this is the job you’re looking for!

How you pedal us forward!

• Work in the store and deliver outstanding Swapfiets service to members
• You’re the first point of contact for (potential) members, helping them set up a new subscription or providing support with any issues they might have
• Providing sales through service and identifying what product(s) would best fit the member, to contribute to our commercial targets
• You keep the shop clean, tidy and organized
• Perform small bike repairs and preventive maintenance on our Swapfiets bikes in the store, so our members can happily keep biking

The gear you need!

• Available to work a minimum of 32 hours per week on weekdays, with occasional availability on Saturdays
• Understand and speak English
• Affinity with bikes and service
• Whether working independently or as part of a team, you always work successfully!

Benefits for a smooth ride!

• Your own Swapfiets lease
• A salary of €16.56 per hour
• Fixed working hours/days possible. On weekdays and weekends
• Become part of Swapfiets's fun operation! Our regular team meetings always include food/drinks and a good time, while we also do bigger team events
• Work fuelled by purpose! We offer a lot of responsibility, challenging and dynamic work
• Learn bike skills on the job. No day is the same!
• Training opportunities and growth possibilities within Swapfiets (you can even move cities or countries with us!)
• No seasonal work - we work all year round
• A fun working culture with flat hierarchies and a tight-knit team

Pedaling Towards Inclusivity at Swapfiets!

At Swapfiets, we believe in the power of diversity and inclusivity. While we’re proud of our progress, we know there’s more to do. Research shows underrepresented groups often hesitate to apply unless they meet all requirements—but we don’t check all the boxes either! We value equal opportunity, unique perspectives, and diverse experiences. So, even if you don’t see yourself represented on our team, we encourage you to apply—because when we pedal together, we go further!