Staff Customer Experience Manager, Dutch speaker

Nutanix, Inc.; Amsterdam; Remote; EUR 122,000 - 182,000; Full time

Job summary

Nutanix in the Netherlands seeks an experienced Customer Experience Manager to build strong relationships with mid-senior stakeholders and drive adoption of Nutanix solutions across assigned accounts.

This remote-first role requires travel to 10–12 customer sites, development of tailored Customer Success Plans, and collaboration with internal teams to improve service delivery; NCX certification within the first year is encouraged.

Qualifications

• 8+ years in customer-facing technical roles with mid-senior stakeholders.
• Strong data center tech, virtualization, and hyper-converged solutions.
• Certifications such as VCDX/VCAP/NCX/NCM/NCP or equivalent.
• Familiar with ITIL and TOGAF.

Responsibilities

• Build relationships with assigned accounts and act as trusted advisor.
• Develop and implement tailored Customer Success Plans.
• Monitor satisfaction metrics and drive product adoption.
• Collaborate with internal teams to optimize resources and service delivery.
• Achieve NCX certification within the first year.

Skills

Customer-facing roles

Data center tech

Virtualization

Hyper-converged solutions

Education

VCDX

VCAP

NCX

NCM

NCP

Tools

ITIL

TOGAF

Job description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market.

About the Team

The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction in Netherlands. The position could be based anywhere in Netherlands and it fosters a collaborative and empowering culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring that their needs are met and fostering long-term relationships that drive the adoption and success of our solutions.

You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing flexibility for team members. While there is no mandatory in-office schedule, employees are encouraged to visit the office as needed to enhance collaboration.

This role requires travel to visit your assigned customers, which will number 10-12 accounts. Depending on specific account assignments, there may also be occasional travel to other locations in the region. The ability to travel frequently is essential for building and maintaining effective relationships with customers.

Your Role

• Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology.
• Develop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary.
• Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience.
• Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations.
• Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.
• Play a pivotal role in establishing foundational processes and best practices within the customer experience team.
• Achieve NCX certification within the first year to enhance expertise in customer experience management and establish credibility.
• Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements.

What You Will Bring

• 8+ years of experience in customer-facing technical roles, engaging with mid-senior level stakeholders.
• Strong technical expertise in data center technology, virtualization, and hyper-converged solutions.
• Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP) enhancing credibility.
• Familiarity with architectural frameworks such as ITIL and TOGAF.
• Proven experience in managing large-scale customer operational standards and processes.
• Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs.
• Customer-centric mindset coupled with a passion for driving change and developing success strategies.
• Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.

Pay Transparency:

The OTE range for this position at commencement of employment is expected to be between EUR €122,000 and EUR €182,000 per year.

Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, visit the clients and/or to travel to other locations based on business needs.

We're an Equal Opportunity Employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affiiative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].