Remote Senior Customer Experience Manager — Tech Adoption

Nutanix, Inc.; Amsterdam; Remote; EUR 122,000 - 182,000; Full time

Job summary

Nutanix in the Netherlands seeks an experienced Customer Experience Manager to build strong relationships with mid-senior stakeholders and drive adoption of Nutanix solutions across assigned accounts.

This remote-first role requires travel to 10–12 customer sites, development of tailored Customer Success Plans, and collaboration with internal teams to improve service delivery; NCX certification within the first year is encouraged.

Qualifications

• 8+ years in customer-facing technical roles with mid-senior stakeholders.
• Strong data center tech, virtualization, and hyper-converged solutions.
• Certifications such as VCDX/VCAP/NCX/NCM/NCP or equivalent.
• Familiar with ITIL and TOGAF.

Responsibilities

• Build relationships with assigned accounts and act as trusted advisor.
• Develop and implement tailored Customer Success Plans.
• Monitor satisfaction metrics and drive product adoption.
• Collaborate with internal teams to optimize resources and service delivery.
• Achieve NCX certification within the first year.

Skills

Customer-facing roles

Data center tech

Virtualization

Hyper-converged solutions

Education

VCDX

VCAP

NCX

NCM

NCP

Tools

ITIL

TOGAF

Job description

Nutanix in the Netherlands seeks an experienced Customer Experience Manager to build strong relationships with mid-senior stakeholders and drive adoption of Nutanix solutions across assigned accounts.

This remote-first role requires travel to 10–12 customer sites, development of tailored Customer Success Plans, and collaboration with internal teams to improve service delivery; NCX certification within the first year is encouraged.