Solutions Engineer (EMEA)

Lucid; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Equity

Sabbatical after 5 years

Parental leave

Hackathons

Job summary

Lucid in Amsterdam is seeking a smart, inquisitive Solutions Engineer to join the EMEA SE team. You will demo the Lucid product suite and craft business solutions for customers while working closely with sales. The role is hybrid, combining remote work with in-person collaboration at the Amsterdam office two days per week.

You will become a product expert, deliver custom demos, and help accelerate growth. Strong communication, 2-3 years in a similar role, Agile familiarity, and a STEM degree are

Qualifications

• Experience in a customer-facing environment.
• Ability to craft technical demos and translate customer needs into product solutions.
• Familiarity with SCRUM/Agile methodologies and SaaS environments.
• Bachelor’s degree in Engineering, Information Systems, Economics, or related STEM field.

Responsibilities

• Create and deliver custom technical demos of the Lucid product suite to prospects and customers.
• Become a respected product expert internally and source of knowledge for customers.
• Engage with Product and Engineering to relay customer challenges and successes.
• Provide strategic problem-solving to improve SE team operations.
• Answer security related questions and address customer concerns.
• Collaborate with sales to develop and execute account plans.

Skills

Customer-facing

Solutions Engineer

Demo delivery

Presentations

Interpersonal skills

Agile/SCRUM

Problem solving

Fast-paced environment

Technical curiosity

Education

Bachelor’s degree in STEM

Tools

Excel

Coding

Technical demos tools

Job description

• We are looking for a smart, inquisitive, passionate, organized and creative individual to join the Solution Engineering (SE) team
• This role will work directly with the Lucid EMEA sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and airfocus
• As the technical point of contact throughout the sales cycle, you will be essential to Lucid’s success by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients
• Create and deliver custom technical demos of the Lucid product suite to prospects and customers
• Become a respected product expert internally and source of knowledge for customers
• Creative and strategic problem solving to identify and solve inefficiencies in SE team operations
• Answer security related questions and alleviate concerns
• Engage frequently with Product and Engineering teams to relay customer challenges and successes
• Other duties as assigned

Benefits

• Comprehensive portfolio of health benefits
• Equity
• Eight-week paid sabbatical after 5 years
• Paid parental/family leave
• Annual Hackathon and frequent game nights
• Personal and career development through Lucid Learning
• Community engagement and giving through Lucid Heart

Requirements

• Experience working in a customer-facing environment
• Bias towards finding solutions vs. shutting down ideas
• Can relate to Lucid Software’s products and culture
• Detail-oriented, organized and a good team player
• Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative
• Can easily thrive working in a fast-paced, start-up-type environment
• Demonstrate interest in customer success
• Act as a trusted, strategic advisor to sales counterparts, leveraging strong interpersonal skills to navigate differing communication styles and collaboratively develop and execute account plans
• 2-3 years of relevant experience (Solutions Engineer, Solutions Consultant, or similar role)
• This position is hybrid, combining remote work with in-person collaboration at our Amsterdam, NL office two days per week (Tuesday and Thursday)
• Excellent written & verbal communication skills, including presentation acumen
• Experience with SCRUM/Agile methodologies
• Design savvy and familiar with current UX design trendsFamiliarity with Cloud Networking Architecture or Information Security is a plus
• Experience with coding, Excel formulas, or other technical software tools
• Experience working in a customer facing role, in sales, or at a SaaS company
• An undergraduate degree in Engineering, Information Systems, Economics, or other STEM focus with strong academic performance