Solution Manager Digital Services

SMA Solar Technology AG; Netherlands; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

SMA Nederland BV is seeking a Senior Solution Manager Digital Services to own and shape the digital service portfolio, ensuring customer value, adoption, compliance, and profitability through clear positioning, pricing, and execution.

The role oversees lifecycle governance, service strategy, monetization, and market insights, with a hybrid work setup in Amersfoort. A strong background in product/solution management and monetization design is essential.

Qualifications

• 10+ years in product/solution management in digital services or related fields.
• Experience designing monetization models (subscriptions, bundles, upsell) and implementing them in marketing, billing, CRM/ERP.
• Strong qualitative and quantitative research skills to translate insights into value propositions.

Responsibilities

• End-to-end responsibility for assigned digital services across the lifecycle (launch, growth, operations, scaling, deprecation).
• Define and steer digital service strategy, roadmap, and priorities in alignment with segment and solution strategy.
• Set and manage the performance system for services (KPIs, targets, dashboards) covering adoption, usage, conversion, upsell, retention/churn, costs, profitability.
• Define customer journeys, price points, and monetization models (subscription/feature bundles, attach/upsell).
• Prepare and maintain business cases and profitability analyses for new services and major enhancements, recommended investments based on P&L impact.

Skills

Product management

Solution management

Monetization models

Customer insights

Pricing strategy

Education

University degree in business, engineering, IT

Tools

CRM

ERP

Billing systems

Job description

Company: SMA Nederland BV

Job Type: Full time

Contract Type: Permanent

Work Setup: Hybrid

Required Travel: Ocassional travel availability

Location: Amersfoort, NL, 3818 LE

Customer needs are evolving rapidly, and software is increasingly driving hardware differentiation and sales. To sustain profitable growth, SMA expands its business model with digital services. The Senior Solution Manager Digital Services owns and shapes the digital service portfolio, ensuring customer value, adoption, compliance, and profitability through clear positioning, pricing, and execution

TASK & RESPONSIBILITIES

Ownership of the digital service portfolio (lifecycle & business success)

• End-to-end responsibility for assigned digital services across the lifecycle (launch, growth, operations, scaling, deprecation) to ensure stable operation, customer satisfaction, and profitable performance.
• Define and steer digital service strategy, roadmap, and priorities in alignment with the segment and solution strategy, including services like extended warranty, energy management and others targeting residential/commercial end-customers and installers.
• Set and manage the performance system for services (KPIs, targets, dashboards) covering adoption, usage, conversion, upsell, retention/churn, costs, and profitability.

Service strategy, pricing & monetization

• Define customer journeys, price points, and monetization models (subscription/feature bundles, attach/upsell, discount logic)
• Prepare and maintain business cases and profitability analyses for new services and major enhancements, recommend investments based on P&L impact.
• Align pricing and commercial conditions with sales, finance, and legal; ensure implementation readiness in processes.

Customer, market & competitive insight leadership

• Drive continuous qualitative and quantitative research (interviews, surveys, field insights, data analytics) to identify customer needs, pain points, and emerging trends.
• Translate insights into clear customer problems, Jobs-To-Be-Done, segmentation, and prioritized requirements
• Monitor market and competitors to identify differentiation, risks, and required roadmap adjustments
• Lead feedback loops in close collaboration with sales, Solution portfolio, Solution Development and UX
• Ensure launch readiness: positioning, messaging, enablement assets, training for sales/support, and operational readiness

EDUCATION

• University degree in business, engineering, IT, or a comparable qualification with relevant professional experience

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE

• 10+ years in product/solution management (e.g., Product Manager, Solution Manager, Portfolio Manager) in a telco, utility, IOT, software, SaaS, or digital services environment, ideally with hardware-enabled services.
• Experience in designing and executing monetization models (subscriptions, bundles, upsell/cross-sell, discount logic) and translating them into marketing, processes and systems (billing, entitlement, CRM/ERP readiness).
• Strong in qualitative and quantitative research (interviews, surveys, usage analytics, funnel analysis) and turning insights into profitable value propositions

Would you like to play a part in shaping the energy supply of the future? Then SMA might be the right place for you.

At SMA, you contribute to solutions that help advance the transition to a sustainable energy supply worldwide. We value people who take ownership, share ideas and actively drive change.