Solution Delivery Specialist (m/f/d)

Boston Scientific; Kerkrade; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

International environment

Inspirational colleagues & culture

Opportunity to make an impact

Fast-growing and innovative workplace

Personal development opportunities

Job summary

Boston Scientific in the Netherlands seeks a Solution Delivery Specialist to optimize order processing solutions and advance automation initiatives. The role emphasizes collaboration with cross-functional teams, and improving efficiency across EMEA markets.

The successful candidate will analyze processes, implement new tools, and ensure accurate documentation while supporting GCX deployments for customers and internal stakeholders.

Qualifications

• Strong interest in automation technologies and willingness to learn new tools.
• Excellent analytical and problem-solving abilities with attention to detail.
• Customer-focused mindset with proactive, solution-oriented thinking.
• Clear communication and collaboration across teams.

Responsibilities

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI).
• Contribute to automation targets across EMEA and local regions.
• Drive process improvements by evaluating and implementing new tools.
• Identify blockers and support initiatives to resolve them.
• Ensure timely completion of tasks with proper documentation.
• Share knowledge and best practices to enhance automation objectives.
• Support deployment of GCX solutions for internal and external customers.
• Collaborate with cross-functional teams to pursue automation opportunities.
• Monitor process performance and recommend efficiency improvements.

Skills

Automation technologies

Analytical thinking

Customer-focused mindset

Communication skills

Prioritization

Cross-functional collaboration

Tools

SAP

Salesforce Service Cloud

Excel

PowerPoint

Job description

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Solution Delivery Specialist The resource will be part of the Solution Delivery team, focusing on order automation and process improvements.

Your Responsibilities Will Include

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI) to ensure accurate, efficient, and seamless order entry.
• Contribute to achieving EMEA and local automation targets.
• Continuously drive process improvements by evaluating, piloting, and implementing new tools, technologies, and innovative ideas, while promoting their adoption across the organization.
• Identify automation blockers at both EMEA and country level, and support initiatives and projects aimed at resolving them.
• Ensure the timely completion of assigned tasks and projects while adhering to established policies, procedures, and keeping accurate documentation.
• Actively participate in knowledge-sharing activities and best practice sessions to enhance team expertise and support automation objectives.
• Support the deployment and adoption of Global Customer Experience (GCX) solutions for both internal and external customers.
• Leverage professional expertise and business knowledge to address diverse operational challenges and contribute to customer success, GCX objectives, and broader goals.
• Collaborate effectively with cross-functional teams to identify, develop, and implement automation and process improvement opportunities.
• Monitor and analyze process performance, providing recommendations to enhance efficiency, quality, and customer experience.

What We Are Looking For

• Strong interest in automation technologies, with a proven ability to rapidly learn and adopt new tools, technologies, and business concepts.
• Excellent analytical and critical thinking skills, with a structured approach to problem-solving and strong attention to detail and accuracy.
• Customer-focused mindset with a proactive, solution-oriented approach and strong problem-solving capabilities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate within teams and across cross-functional stakeholders.
• Ability to prioritize tasks efficiently, manage multiple responsibilities, and deliver results with minimal supervision.
• Experience working with SAP and Salesforce Service Cloud.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluent in German and English; proficiency in additional languages is considered an asset.

What We Can Offer To You

• A competitive compensation and benefits package
• Working in an international environment
• Inspirational colleagues & culture
• Possibility to make an impact
• Fast Growing and innovative environment
• Possibility to work on personal development

Requisition ID: 634976

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more atwww.bostonscientific.comand follow us onLinkedIn.