Solution Delivery Specialist (m/f/d)

Boston Scientific Gruppe; Kerkrade; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

International environment

Career development

Job summary

Boston Scientific Netherlands is seeking a Solution Delivery Specialist to join the Order Automation and Process Improvement team. You will configure and optimize order processing solutions (e.g., Esker, EDI) and help drive automation targets across EMEA and local markets.

The role requires analytical thinking, SAP and Salesforce Service Cloud experience, and advanced Excel/PowerPoint skills. Fluency in German and English is required, with other languages a plus, in an international,

Qualifications

• Strong analytical and problem-solving abilities with attention to detail.
• Customer-focused mindset with a proactive, solution-oriented approach.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Ability to prioritize tasks and deliver results with minimal supervision.

Responsibilities

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI) to ensure accurate, efficient order entry.
• Contribute to achieving EMEA and local automation targets.
• Continuously drive process improvements by evaluating, piloting, and implementing new tools and ideas, promoting adoption across the organization.
• Identify automation blockers at both EMEA and country level, and support initiatives to resolve them.
• Ensure timely completion of assigned tasks and projects with proper documentation.
• Actively participate in knowledge-sharing activities and best practices to enhance team expertise and support automation objectives.
• Support deployment and adoption of GCX solutions for internal and external customers.
• Collaborate with cross-functional teams to identify, develop, and implement automation opportunities.
• Monitor and analyze process performance and provide recommendations to improve efficiency and customer experience.

Skills

Analytical thinking

Problem solving

Customer-focused mindset

Communication

Task prioritization

Tools

SAP

Salesforce Service Cloud

Microsoft Excel

PowerPoint

Job description

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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Solution Delivery Specialist

The resource will be part of the Solution Delivery team, focusing on order automation and process improvements.

Your Responsibilities will include:

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI) to ensure accurate, efficient, and seamless order entry.
• Contribute to achieving EMEA and local automation targets.
• Continuously drive process improvements by evaluating, piloting, and implementing new tools, technologies, and innovative ideas, while promoting their adoption across the organization.
• Identify automation blockers at both EMEA and country level, and support initiatives and projects aimed at resolving them.
• Ensure the timely completion of assigned tasks and projects while adhering to established policies, procedures, and keeping accurate documentation.
• Actively participate in knowledge-sharing activities and best practice sessions to enhance team expertise and support automation objectives.
• Support the deployment and adoption of Global Customer Experience (GCX) solutions for both internal and external customers.
• Leverage professional expertise and business knowledge to address diverse operational challenges and contribute to customer success, GCX objectives, and broader goals.
• Collaborate effectively with cross-functional teams to identify, develop, and implement automation and process improvement opportunities.
• Monitor and analyze process performance, providing recommendations to enhance efficiency, quality, and customer experience.

What we are looking for:

• Strong interest in automation technologies, with a proven ability to rapidly learn and adopt new tools, technologies, and business concepts.
• Excellent analytical and critical thinking skills, with a structured approach to problem-solving and strong attention to detail and accuracy.
• Customer-focused mindset with a proactive, solution-oriented approach and strong problem-solving capabilities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate within teams and across cross-functional stakeholders.
• Ability to prioritize tasks efficiently, manage multiple responsibilities, and deliver results with minimal supervision.
• Experience working with SAP and Salesforce Service Cloud.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluent in German and English; proficiency in additional languages is considered an asset.

What we can offer to you:

• A competitive compensation and benefits package
• Working in an international environment
• Inspirational colleagues & culture
• Possibility to make an impact
• Fast Growing and innovative environment
• Possibility to work on personal development

Requisition ID: 634976

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .

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