Solution Delivery Manager

Nexeo; Utrecht; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Nexeo is seeking an Operational Delivery Manager to support clients in the financial sector. This role requires managing client expectations, facilitating meetings, and being a key communication channel regarding operational topics.

The ideal candidate has 3-5 years in an operational IT environment, strong client relationship skills, and is proficient in English and Dutch. Regular client visits and office presence are expected, reflecting a proactive and flexible work style.

Qualifications

• 3-5 years of operational IT experience.
• Experience with continuous process improvement.
• Knowledge of cards/payments services.

Responsibilities

• Manage client expectations and provide operational support.
• Join operational and tactical meetings with clients.
• Act as an escalation channel for clients.

Skills

Operational IT experience

Client relationship management

B2B client experience

Process improvement knowledge

Communication skills

Proactive attitude

Fluent in English

Fluent in Dutch

Job description

Nexeo is currently looking for an Operational Delivery Manager for one of the leading financial institution in the Netherlands.

Nexeo is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

We are looking to hire an Operational Delivery Manager who will guide and support our clients on tactical and operational level during the run of contracted services.

Within the CRO organization the Operational Delivery Manager operates in a ‘client triangle’ in close cooperation with a Business Delivery Manager and the Account. The client triangles are focused on the complete service portfolio offered to clients and have the responsibility to manage clients, improve our revenues and managing change from client initiation to delivery (BDM) and run (ODM).

Day-to-Day Responsibilities

• Manages the client’s expectations and together with client triangle
• Interlocutor for clients regarding operational topics
• Initiate and join periodic operational and tactical meetings with clients
• Escalation channel for clients and taking part in internal major incident procedure representing the clients and determining communication strategy. This includes 24/7 Standby on-duty.
• Proposes and discusses run, contract, SLA and operational optimizations which serve the client as well as Worldline
• Updates the client regularly – solicited and unsolicited –during the run (e.g. continuous improvement plans)
• Defines clients expectations for operational processes
• Defines clients demands and operational user requirements
• Seeks out and act on value adding opportunities at the client

Who Are We Looking For

• 3-5 years working in an operational IT environment. Experience in continuous process improvement or operations innovation projects. In addition tangible experience in dealing with b2b clients;
• You’ve got knowledge and interest in the world of cards/payments services;
• Motivation and passion to build a strong client relationship;
• Ability to operate at multiple management layers (operational/tactical/strategic);
• Affinity with the banking sector would be a plus
• Solution and result oriented;
• Proactive attitude, able to align with all stakeholders and focus on managing the RUN in time, quality and cost;
• You are able to manage complex situations;
• Strong team player and good communication skills;
• You master English and Dutch language;
• The job would consist of 2 days being in the office minimum to cooperate and align with the team. Client visits are expected on a regular basis.

If you’re motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Operational Delivery Manager is made for you!