Client Delivery Lead — IT Operations & Payments

Nexeo; Utrecht; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Nexeo is seeking an Operational Delivery Manager to support clients in the financial sector. This role requires managing client expectations, facilitating meetings, and being a key communication channel regarding operational topics.

The ideal candidate has 3-5 years in an operational IT environment, strong client relationship skills, and is proficient in English and Dutch. Regular client visits and office presence are expected, reflecting a proactive and flexible work style.

Qualifications

• 3-5 years of operational IT experience.
• Experience with continuous process improvement.
• Knowledge of cards/payments services.

Responsibilities

• Manage client expectations and provide operational support.
• Join operational and tactical meetings with clients.
• Act as an escalation channel for clients.

Skills

Operational IT experience

Client relationship management

B2B client experience

Process improvement knowledge

Communication skills

Proactive attitude

Fluent in English

Fluent in Dutch

Job description

Nexeo is seeking an Operational Delivery Manager to support clients in the financial sector. This role requires managing client expectations, facilitating meetings, and being a key communication channel regarding operational topics.

The ideal candidate has 3-5 years in an operational IT environment, strong client relationship skills, and is proficient in English and Dutch. Regular client visits and office presence are expected, reflecting a proactive and flexible work style.