Shiftleader Rafel

Ambassade Hotel; Amsterdam; Hybrid; EUR 17,000 - 25,000; Full time

Job summary

Rafel in Amsterdam is seeking a Shiftleader to provide operational leadership on shift across the restaurant, bar, terrace and events. You’ll allocate tasks, oversee the floor, and ensure welcoming, efficient, safe service while staying calm under pressure.

You’ll brief before service, lead the team, coordinate with kitchen, bar and waiting staff, handle guest questions or complaints, and hand over clearly to the next shift. You’ll develop colleagues and uphold hygiene standards.

Qualifications

• Experience in hospitality, preferably in a coordinating or supervisory role.
• Experience in restaurant and bar service; events experience is an advantage.
• Knowledge of hygiene and safety regulations; Social Hygiene certificate is an advantage.
• You take responsibility, maintain overview, and are confident making decisions.
• Guest-focused, good communication, remains calm during peak periods.
• Proficient in Dutch and English to communicate with guests and colleagues.

Responsibilities

• Provide operational leadership to the team during shifts across restaurant, bar, terrace and events.
• Review reservations, staffing levels and events; brief and assign tasks before service.
• Lead the team during service; coordinate with bar, waiting staff and kitchen to maintain quality and hospitality.
• Welcome guests, handle questions or complaints professionally, and lead by example on hygiene and safety.

Skills

Hospitality experience

Restaurant/bar service

Food safety knowledge

Decision making

Guest focus

Dutch & English communication

Job description

As a Shiftleader at Rafel , you provide operational leadership to the team during your shift in the restaurant, at the bar, on the terrace, and during events. You ensure that tasks are properly divided, maintain an overview of the floor, and safeguard a welcoming, efficient, and safe service. You actively participate in daily operations and are the first point of contact for colleagues and guests. You respond quickly to busy periods, changes, or complaints and coordinate important matters with the Restaurant Manager. Together with the team, you create a personal guest experience and ensure every shift runs smoothly.

Daily tasks

Before the shift begins, you review reservations, staffing levels, events, and other relevant details. You deliver a short briefing, assign workstations and tasks, and ensure that the restaurant, bar, terrace, or event space is ready on time.

During service, you lead the team, monitor progress, and adjust operations to maintain quality, speed, and hospitality. You support colleagues where needed, ensure clear communication between the bar, waiting staff, and kitchen, and adapt the team’s deployment when required.

You actively work alongside the team in the restaurant and behind the bar, welcome and advise guests, and handle questions or complaints professionally. You lead by example and ensure that procedures, agreements, and hygiene and safety guidelines are followed.

During events, you coordinate the operational preparation, guest reception and execution. You make sure the team understands what is expected and maintain contact with the colleagues and organisers involved.

Opening, Closing & Handover

Depending on your shift, you open or close the venue. You check stock levels, cleanliness, tills, and any relevant details, complete the shift carefully, and provide a clear handover to the Restaurant Manager or the next shift.

Teamwork and collaboration

You support new and less experienced colleagues, provide clear instructions and constructive feedback, and encourage positive teamwork. You identify operational issues or development needs and discuss them with the Restaurant Manager.

Qualifications and skills

• Experience in hospitality, preferably in a coordinating or supervisory role.
• Experience in restaurant and bar service; experience with events is an advantage.
• Knowledge of applicable hygiene and safety regulations; a Social Hygiene certificate is an advantage.
• Youtakeresponsibility,maintainanoverview,andareconfidentmakingdecisions.
• You are guest-focused, communicate well, and remain calm during peak periods.
• You have sufficient command of Dutch and English to communicate with guests and colleagues.

Working conditions

• Varied shifts during the day, evening, and night in the restaurant, bar, terrace, and event spaces.
• Flexible working hours, including weekends and public holidays.
• Adynamicandsometimesfast-pacedenvironment.

Working at Rafel

Rafel is a street art-inspired bar and restaurant located on Amsterdam’s waterfront, just a five-minute walk from Amsterdam Central Station. Hidden beneath the railway tracks, among tunnels, bridges, and boardwalks, you’ll find a raw and creative destination where local food, drinks, and culture come together.

Witha restaurantandbar, acoveredwatersideterrace,andspaceformusic, art, workshops,groupbookings,andevents, notwoshiftsare everthesame.You’ll work in a creative and welcoming environment where quality and professional hospitality go hand in hand with an informal atmosphere.

Receive exclusive discounts at our hotel, restaurant and shops

Complimentary float and Red Light Therapy sessions at Koan Float

Participate in training courses, workshops, and receive personal guidance

Support for your professional and personal development

Emmy & Megan are happy to help you!

Do you have any questions about this vacancy? Feel free to get in touch with us! You can reach us via:

Phone: [phone]
Email: [e-mail]
WhatsApp: [phone]

We look forward to meeting you!