Service Support Specialist Boston Scientific Kerkrade

Jefferson Wells; Kerkrade; On-site; EUR 36,000 - 43,000; Full time

Benefits offered by this job

Pension accrual via Manpower

Travel allowance

Job summary

Boston Scientific in Kerkrade is seeking a Service Support Specialist to coordinate and support capital equipment installations across the EMEA region. You will work with service, sales, marketing, technical support, and logistics teams to ensure smooth launches and upgrades.

The role emphasizes a detailed, solution-oriented mindset, strong English skills, and the ability to manage installation orders and data while maintaining thorough administrative records.

Qualifications

• MBO level qualification with a technical or logistics focus.
• Experience in a technical, logistics, sales, or customer-oriented environment is a plus.
• Excellent verbal and written English skills are required.
• Strong organizational skills and a structured approach to work.

Responsibilities

• Managing standardized installation and service programs for new product launches, upgrades, and evaluations.
• Supporting the preparation and execution of medical equipment installations.
• Acting as the main point of contact for standard installations and upgrades within the service organization.
• Managing demonstration equipment pools for congresses, training sessions, and events.
• Creating, managing, and closing service cases in the global service management system.
• Maintaining and monitoring install base data.
• Creating or releasing orders for installations and upgrades.
• Coordinating and monitoring logistics processes related to equipment and parts.
• Ensuring accurate administrative processing of service activities.

Skills

Organizational skills

Communication skills

English proficiency

Solution-oriented mindset

Education

MBO level

Technical or logistics background

Tools

SAP

Job description

Would you like to play an important role within an international organization that develops medical technology that improves lives? Boston Scientific in Kerkrade is looking for a detail-oriented and solution-focused Service Support Specialist. Initially, the assignment runs until January 2027, with the possibility of an extension through June 2027. Keep on reading! As a Service Support Specialist, you will be responsible for the preparation, coordination, and support of capital equipment installations and upgrades throughout the EMEA region. You will work closely with colleagues from service, sales, marketing, technical support, and logistics teams.

Your responsibilities include:

• Managing standardized installation and service programs for new product launches, upgrades, and evaluations
• Supporting the preparation and execution of medical equipment installations
• Acting as the main point of contact within the service organization for questions regarding standard installations and upgrades
• Managing demonstration equipment pools for congresses, training sessions, and other events
• Creating, managing, and closing service cases within the global service management system
• Maintaining and monitoring install base data
• Creating, releasing, or requesting orders for installations and upgrades
• Coordinating and monitoring logistics processes related to equipment and parts
• Ensuring accurate administrative processing of service activities

What’s in it for you

• Gross monthly salary of €3,500
• Full-time position of 40 hours per week
• Travel allowance of €0.21 per kilometer
• Pension accrual through Manpower
• Comprehensive onboarding and training period
• Opportunity to work within an international organization with a meaningful impact on healthcare
• Valuable experience within the medical technology sector

• MBO working and thinking level
• Preferably a technical and/or logistics-related educational background
• Experience within a technical, logistics, sales, or customer-oriented environment is considered an advantage
• Strong organizational skills and a structured way of working
• Solution-oriented mindset combined with effective communication skills
• Excellent verbal and written English skills
• Experience with SAP is an advantage
• Results-driven and eager to learn
• Ability to organize and manage work independently