Service Solution Architect

Toyota Automated Logistics; Veghel; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

40 vacation days

Hybrid workplace

Commuting allowance

Pension scheme

On-site health centers

Vanderlande Academy

Networking communities

Company restaurant & coffee bar

Job summary

Toyota Automated Logistics is seeking a Service Solution Architect to own complete IT/OT solutions for assigned customer accounts, coordinating with internal teams to ensure seamless delivery across the lifecycle.

You will translate customer needs into technical improvements, drive system optimizations, and oversee testing and documentation, while traveling internationally up to 20% in a fast-moving, high-tech environment.

Qualifications

• Bachelor’s degree in IT/CS/Systems Engineering or related field.
• 5+ years IT roles with customer interaction and cross-functional collaboration.
• Fluent in English; Dutch a plus.
• Experience with IT service management frameworks (ITIL).
• WCS/WMS knowledge and system delivery experience.

Responsibilities

• Technical lead for IT/OT solutions across customer accounts.
• Coordinate with internal teams and customers to align delivery with business goals.
• Translate customer needs into technical improvements and operational guidance.
• Drive system optimizations and oversee testing and documentation.

Skills

5+ years IT roles with customer

Strong communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in IT/CS/Systems Engineering

Tools

ITIL4 (certification a plus)

WCS/WMS knowledge

Identity Access Management

Job description

Job Title

Service Solution Architect

Job Description

We are proud to present that as ofApril 1, 2026, Bastian Solutions, Vanderlande’s warehousing business, andviastoreareunifiedto onebrand,calledToyota Automated Logistics. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains.

At a glance

Our warehouse automation systems keep global supply chains moving. At Toyota Automated Logstics,youwilltake ownership of the solutions that make it allwork;delivering real impact in a fast-moving, high-tech environment.

Youwilltake ownership of complete customer IT/OT solutions, act as the technical point of contact and ensure seamless performance across the customer lifecycle.Ifyouareenergized by problem-solving, collaboration, and hands-on system delivery, this is your opportunity to grow and make a global impact.

Your Impact

As a Service Solution Architect, you are the technical lead for the IT/OT solution delivered to your assigned customer accounts. You work across various technologies - not on isolated products, but on the full integrated solution running operations on customer sites.

You will:

• Have a “helicopter” overview
• Oversee majorincident,problem, and change management.
• Coordinate with internal teams and customers to align technical delivery with business expectations.
• Translate customer needs into technical improvements and operational advice.
• Drive system optimizations and improvements.
• Take ownership of testing and documentation to ensure high quality delivery.

What makes you a great fit?

Youare architectural and technically skilled, customer-orientedand solution-focusedprofessional who thrives on complexity.

We are looking for someone with:

• 5+ years of experience in IT roles with customer interaction (e.g. system integration, testing, infrastructure, or software delivery in business-critical environments.

• A bachelor’s degree ina technical fieldlike IT, Computer Science, Systems Engineering, Mechatronics, Robotics, or a related/similar technical field.

• Fluent in English (Dutch is a plus).

• Ability to perform well under pressure (e.g. during escalations or major incidents), set priorities, and manage time effectively.

• A sharp, analytical mindset, you mainly work on the big picture, while getting detail-oriented when needed.

• A working knowledge of IT Service Management frameworks. ITIL4 certification is a plus.

• Strong communicationand stakeholder management skills.

• Overall knowledge regarding: (not all needs to be known from the start, topics can still be trained):

OT: e.g. PLC, barcode scanners, SCADA

IT Infrastructure: e.g. server&virtualization, networking (VLAN, firewall, etc.), database, cyber security awareness

IT Software: e.g. system messaging&communication, WCS/WMS knowledge, Identity Access Management, logging analysis, data analysis tools

Release management, ability to determine which releases to bring to a customer

Risk management

• Willingness to travel (~10-20%, both domestic and international).

Whatyou canlook forward to?

In this dynamic and responsible role,youwilljoin an international team that values growth, ownership, and impact.Youwillhave the freedom to develop your skills while contributing to some of the world’s most advanced and complex automation systems.

On top of your fixed salary, you will receive the following secondary benefits:

• 40 vacation days (20 statutory + 20 flexible).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Commuting allowance, including full reimbursement of travel by public transport.
• Collective pension scheme and discount on health insurance.
• On-site company health centers witha gym,physiotherapists,and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A varietyinVanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Yourdepartment

Youwilljoin the IT Operations Centre in Service Excellence. The department consists of IT service consultancy, IT architecture, IT projectmanagementand IT service management.Together, we ensure our customers’ systemsremainreliable, scalable, and fit-for-purpose throughout their lifecycle.

Your contact for questions:

Melanie Lange

[phone]

Who we are?

AtToyota Automated Logistics,you actively shape the future of intelligentintralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions.

Together, we develop scalable automation systems, intelligent software, andend-to-endservices across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.