Service Account Manager Benelux

Vanderlande Industries B.V.; Veghel; Hybrid; EUR 56,000 - 66,000; Full time

Benefits offered by this job

Bonus program (Short term incentive)

40 vacation days (20 statutory days +

Hybrid workplace

Health & wellbeing budget

Commuting allowance

Working from home allowance

Pension scheme

On-site health centres

Training facilities

Networking communities

Company restaurant

Job summary

Vanderlande is seeking a Service Account Manager Benelux to serve as the trusted partner for select customers, overseeing service contracts, optimizing satisfaction, and driving profitability. You will coordinate with sales, support, and project teams to ensure successful life-cycle management and contract delivery.

You will travel up to 50% within the Benelux region, collaborate in a hybrid work model, and pursue opportunities to strengthen customer positions while enhancing Vanderlande’s

Qualifications

• Experience in a commercial environment and customer-facing roles.
• Strong communication skills in English and Dutch.
• Ability to identify and generate opportunities for customers and Vanderlande.

Responsibilities

• Act as the client's representative within Vanderlande and vice versa.
• Manage service accounts with P&L responsibility and monitor service deliveries.
• Identify, generate and close new opportunities within the Benelux region.

Skills

Communication

Dutch language

English language

Negotiation

Entrepreneurial mindset

Travel availability

Commercial awareness

Team player

Job description

Service Account Manager Benelux

At a glance: Do you have a passion for building lasting relationships and driving customer success? As a Service Account Manager Benelux, you’ll be the customer contact, making a significant difference for your customers! Your mission? To strategically manage and grow the service contracts of (key) customers, optimise their satisfaction, enhancing both their competitive edge and loyalty - while boosting Vanderlande’s profitability.

Your role: You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation. Being in close contact with your customer, you are able to identify and generate opportunities which benefit both our customers as well as Vanderlande. You are "a spider in the web" and will be working closely with (amongst others):

• Your customers
• Your colleagues to continuously learn and improve
• Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande.
• Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration
• Our project execution organization in ensuring proper execution of (service) projects and handover to your customer

How will you make impact?

• Act as the client's representative within the internal organization and act as the Vanderlande’s representative at your customers
• Responsible for customer service execution and stakeholder/escalation management
• Implementing, managing, analysing and optimizing service accounts for which you hold P&L responsibility
• Identifying, generating and selling new opportunities
• Ensuring operational readiness through seamless transition from project phase to the service organization
• Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers
• Monitoring a proper planning and execution of service requests and initiate improvements if necessary
• Further improving contract management processes

The team

You are part of the Service Operations Warehousing department, more specifically, the team responsible for the Benelux region. The Benelux service region is one of the biggest and mature regions within the service pillar and is responsible for serving approximately 55 customers. You will report to the Service Manager for the Service Account Managers.

What makes you a great fit?

• Relevant working experience in a commercial environment
• Good communication skills (both English and Dutch) and some logistical and technical insight (preferably also IT related), so you understand the client and Vanderlande's operational processes
• You have a commercial mindset, and you enjoy acting as an entrepreneur in our international environment
• You have good negotiation and influencing skills in order to convince others to do what is best for our customers
• As we operate in an international environment but specifically assigned in our Benelux region, you don’t mind travelling (by car, up to 50%)
• Flexible as a team player and part of the customer emergency standby

What you can look forward to

In the challenging and responsible position of Service Account Manager Benelux, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development.

Salary & Benefits

This position offers a competitive salary between 5000,- to 5900,-.

On top of your fixed salary you’ll receive the following secondary benefits:

• Personal flexible bonus program (Short term incentive, 7,5%)
• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth €300,- per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Academy and training facilities to boost your skills
• A variety in network communities and initiatives
• And a great company restaurant and coffee bar with barista

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

About the Company

At Toyota Automated Logistics, you play a pivotal role in shaping the future of automated warehousing by designing and integrating innovative solutions that empower our customers to achieve a lasting competitive advantage. We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society. As part of a global industry leader, you help build enduring customer partnerships and deliver long-term value and meaningful impact where it matters most. Our core values guide how we work and how we show up for one another every day. We make an impact by doing what’s right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honor every voice. Above all, we demonstrate respect for people by prioritizing safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make. You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future-ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organization where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.

Your contact for questions is our Recruiter Anissa Bejaoui. E-mail: [e-mail]