Senior Service Account Manager

Vanderlande Industries B.V.; Veghel; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Short Term Incentive

40 vacation days (20 statutory + 20 to

Hybrid workplace

Commuting allowance / travel reimb.

Home office allowance

Pension scheme

On-site health centers

Vanderlande Academy

Networking communities

Company restaurant & coffee bar

Zusammenfassung

Vanderlande Industries B.V. in Veghel is seeking a Senior Service Account Manager to lead service contracts for BeNeLux customers, strengthening loyalty and profitability through strategic account management and cross-functional collaboration.

You will own P&L, drive opportunities, coordinate with sales, support, project execution, and service excellence to ensure readiness and seamless transitions from project to service, with up to 40% travel and a hybrid work setup.

Qualifikationen

• Relevant working experience in a service operations and/or commercial environment.
• Good communication skills in English and Dutch, with IT insight preferred.
• Commercial mindset and entrepreneurship in an international setting.
• Strong negotiation and influencing abilities to benefit customers.
• Willingness to travel up to 40% within the Benelux region.
• Team player who can operate in a hybrid, emergency standby setup.

Aufgaben

• Acting as the client’s representative within the internal organisation and as TAL’s representative at customers.
• Responsible for customer service execution and stakeholder/escalation management.
• Implementing, managing, analysing and optimising service accounts with P&L responsibility.
• Identifying, generating and selling new opportunities.
• Ensuring customer readiness with processes and tools for high-technological solutions.
• Ensuring operational readiness through seamless project-to-service transition.
• Coordinating and monitoring service suppliers for cost-effective delivery.
• Monitoring service requests and initiating improvements as needed.
• Improving contract management processes.

Kenntnisse

Communication skills

English & Dutch

Commercial mindset

Negotiation & influencing

Entrepreneurial attitude

Travel willingness

Jobbeschreibung

Senior Service Account Manager

As Senior Service Account Manager /you make the difference for the customers assigned to you and new customers! Your motivation and drive is to manage and further develop the service contracts of a dedicated set of customers, to improve their competitive position and customer loyalty as well as our profitability.

What will you be doing?

You take a leading role in ensuring that knowledge gained from establishing new implementations and contracts is properly embedded within the organization. You drive customer readiness and act as the subject-matter expert within your peers, coaching and guiding colleagues in the transition from a project-to-a-service organization. You are responsible for ensuring effective supplier selection within the commercial and project organisations and advise colleagues on supplier performance and business impact. You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation Being in close contact with your customer, you can identify and generate opportunities which benefit both our customers as well as TAL You are "a spider in the web" and will be working closely with (amongst others):

• Your customers
• Your direct colleagues to continuously learn and improve
• Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande.
• Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration
• Our project execution organization in ensuring proper execution of (service) projects and handover to your customer
• Our service excellence organization to ensure organisational and customer readiness

Responsibilities

• Acting as the client’s representative within the internal organisation and acting as the TAL’s representative at your customers
• Responsible for customer service execution and stakeholder/escalation management
• Implementing, managing, analysing and optimising service accounts for which you hold P&L responsibility
• Identifying, generating and selling new opportunities
• Ensuring customer readiness with implementation of processes and tools for high-technological solutions (from low knowledge level to sell reliant customers)
• Ensuring operational readiness through seamless transition from project phase to the service organisation
• Coordinating and monitoring our service suppliers to ensure cost-effective service delivery to our customers
• Monitoring a proper planning and execution of service requests and initiating improvements if necessary
• Further improving contract management processes

What do we ask from you?

• Relevant working experience in a (service) operations and / or commercial environment
• Good communication skills (both English and Dutch) and some logistical and technical insight (preferably also IT related)
• Commercial mindset, and you enjoy acting as an entrepreneur in our international environment
• Good negotiation and influencing skills in order to convince others to do what is best for our customers
• As we operate in an international environment but specifically assigned in our Benelux region, you don’t mind travelling (by car, up to 40%)
• Flexible as a team player and part of the customer emergency standby

About the team

You are part of the BeNeLux region within the TAL Service Operations organisation. The BeNeLux service region is the biggest region within the customer centre and is responsible for serving approximately 60 customers. You will report to the Service Manager for the Service Account Managers and Support Office.

What do we offer?

In the challenging and responsible position of Business Service Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future. This position offers a competitive salary. Through exceeding performance expectations, you even have the possibility to grow outside this scale. On top of your fixed salary you’ll receive the following secondary benefits:

• A Short Term Incentive plan
• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Vanderlande Academy and training facilities to boost your skills
• A variety in Vanderlande Network communities and initiatives
• And a great company restaurant and coffee bar with barista

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

At Toyota Automated Logistics, you play a pivotal role in shaping the future of automated warehousing by designing and integrating innovative solutions that empower our customers to achieve a lasting competitive advantage. We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society. As part of a global industry leader, you help build enduring customer partnerships and deliver long-term value and meaningful impact where it matters most. Our core values guide how we work and how we show up for one another every day. We make an impact by doing what’s right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honour every voice. Above all, we demonstrate respect for people by prioritising safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make.

You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future-ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organisation where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.