Service Quality Lead

Vanderlande Industries B.V.; Veghel; On-site; EUR 62,496 - 78,120; Full time

Benefits offered by this job

40 vacation days

Hybrid workplace with 40% home

Health & Wellbeing budget €300

Commuting allowance

Pension scheme

On-site health centres

Company restaurant & coffee bar

Discount on health insurance

Job summary

Vanderlande Industries B.V. in Veghel is seeking a Service Quality Lead to own quality performance across the service value chain, combining hands-on problem solving with prevention and structural improvement.

You will act as trusted expert, drive root-cause analysis, lead cross-functional teams, monitor installed base performance, and communicate updates to stakeholders while shaping continuous quality improvement.

Qualifications

• Bachelor's or Master's degree in Engineering, Quality, or a related field.
• 8+ years of experience in service, quality, or operations within complex technical environments.
• Strong track record in cross-functional collaboration and stakeholder management.
• Experience in structured problem-solving methodologies (e.g. 8D, A3, RCA).
• Analytical and pragmatic—translate data into clear actions and decisions.
• Confident communicator who builds alignment across functions and regions.
• Customer-focused, resilient in high-pressure situations.
• Driven to advance quality maturity, prevention, and continuous improvement.

Responsibilities

• Act as the trusted expert and central point of contact for service quality and critical issues.
• Lead cross-functional efforts to resolve high-impact quality, safety, and performance challenges.
• Drive root cause analysis and ensure effective corrective and preventive actions.
• Monitor installed base performance and translate insights into improvement initiatives.
• Strengthen first-time-right execution through data-driven decision-making.
• Convert recurring issues into standardized solutions and structural improvements.
• Ensure consistent and timely communication of technical updates and customer information.
• Represent the customer perspective in escalations and decision-making forums.
• Provide clear, fact-based reporting to support management and quality governance.
• Contribute to the further development of quality processes, standardization, and continuous improvement.

Skills

Cross-functional collaboration

Structured problem solving

Data-driven decisions

Analytical thinking

Effective communicator

Quality management

Customer focus

Education

Bachelor's or Master's in Engineering or Quality

Job description

Service Quality Lead

Job Title Service Quality Lead Job Description We are proud to present that as of April 1, 2026, Bastian Solutions, Vanderlande's warehousing business, and viastore are unified under one brand: Toyota Automated Logistics. During this transition phase, parts of our recruitment may still run via legacy systems. At a glance Based in Veghel, part of our Solution Performance Department (Service Excellence), you play a key role in advancing how our solutions perform throughout their lifecycle. As Service Quality Lead, you take ownership of quality performance across the service value chain. You combine hands-on problem solving with a strong focus on prevention and structural improvement.

Your impact

• Act as the trusted expert and central point of contact for service quality and critical issues
• Lead cross-functional efforts to resolve high-impact quality, safety, and performance challenges
• Drive thorough root cause analysis and ensure effective, sustainable corrective and preventive actions
• Monitor installed base performance and translate insights into targeted improvement initiatives
• Strengthen first-time-right execution through data-driven decision-making
• Convert recurring issues into standardized solutions and structural improvements
• Ensure consistent and timely communication of technical updates and customer information
• Represent the customer perspective in escalations and decision-making forums
• Provide clear, fact-based reporting to support management and quality governance
• Contribute to the further development of quality processes, standardization, and continuous improvement

Your Profile

• Bachelor's or Master's degree in Engineering, Quality, or a related field
• 8+ years of experience in service, quality, or operations within complex technical environments
• Strong track record in cross-functional collaboration and stakeholder management
• Experienced in structured problem-solving methodologies (e.g. 8D, A3, RCA)
• Analytical and pragmatic—able to translate data into clear actions and decisions
• Confident communicator who builds alignment across functions and regions
• Customer-focused, resilient, and composed in high-pressure situations
• Driven to advance quality maturity, prevention, and continuous improvement

What you can look forward to

This position offers a competitive salary range of €5600 to 7000 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300 per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists and occupational therapists.
• And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.

Who we are?

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande's warehousing business under one unified brand. Together, we develop scalable automation systems, intelligent software, and end-to-end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society. As part of a global industry leader, you help build enduring customer partnerships and deliver long-term value and meaningful impact where it matters most. Our core values guide how we work and how we show up for one another every day. We make an impact by doing what's right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honor every voice. Above all, we demonstrate respect for people by prioritizing safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make. You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future-ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organization where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.