Service Quality Lead

Toyota Automated Logistics; Veghel; Hybrid; EUR 62,496 - 78,120; Full time

Benefits offered by this job

40 vacation days (20 statutory days +

Hybrid workplace (40% WFH, 60% office)

Health & Wellbeing budget €300/year

Commuting allowance and travel reimb

Pension scheme

On-site health centers with gym and治疗

Company restaurant and coffee bar

Job summary

Toyota Automated Logistics in Veghel-led operations seeks a Service Quality Lead to own quality performance across the service value chain, combining hands-on problem solving with prevention and structural improvements.

You will act as the trusted expert for service quality, lead cross-functional teams to resolve high-impact issues, and drive root cause analysis to translate insights into concrete actions, contributing to lifecycle excellence.

Qualifications

• Bachelor's or Master's degree in Engineering, Quality, or a related field.
• 8+ years of experience in service, quality, or operations within complex technical environments.
• Strong track record in cross-functional collaboration and stakeholder management.
• Experience with structured problem-solving methodologies (e.g. 8D, A3, RCA).
• Analytical and pragmatic—translate data into clear actions and decisions.
• Confident communicator who builds alignment across functions and regions.
• Customer-focused, resilient, and composed in high-pressure situations.
• Driven to advance quality maturity, prevention, and continuous improvement.

Responsibilities

• Act as the trusted expert and central point of contact for service quality.
• Lead cross-functional efforts to resolve high-impact quality, safety, and performance challenges.
• Drive root cause analysis and ensure effective corrective and preventive actions.
• Monitor installed base performance and translate insights into targeted improvements.
• Strengthen first-time-right execution through data-driven decision-making.
• Convert recurring issues into standardized solutions and structural improvements.
• Communicate technical updates and customer information clearly and timely.
• Represent the customer perspective in escalations and decision-making forums.
• Provide reporting to support management and governance.
• Contribute to development of quality processes and continuous improvement.

Skills

Stakeholder management

Cross-functional collaboration

Structured problem-solving

Data-driven decisions

Effective communication

Quality improvement

Change management

Education

Bachelor's or Master's degree in Engineering/Quality

Job description

Job Description

We are proud to present that as of April 1, 2026, Bastian Solutions, Vanderlande's warehousing business, and viastore are unified under one brand: Toyota Automated Logistics. During this transition phase, parts of our recruitment may still run via legacy systems.

At a glance

Based in Veghel, part of our Solution Performance Department (Service Excellence), you play a key role in advancing how our solutions perform throughout their lifecycle. As Service Quality Lead, you take ownership of quality performance across the service value chain. You combine hands‑on problem solving with a strong focus on prevention and structural improvement.

Job Title Service Quality Lead

At a glance

In this role, you directly contribute to strengthening our Life-cycle Services proposition, shaping both customer experience and operational excellence on a global scale.

Your impact

• Act as the trusted expert and central point of contact for service quality and critical issues
• Lead cross‑functional efforts to resolve high‑impact quality, safety, and performance challenges
• Drive thorough root cause analysis and ensure effective, sustainable corrective and preventive actions
• Monitor installed base performance and translate insights into targeted improvement initiatives
• Strengthen first‑time‑right execution through data‑driven decision‑making
• Convert recurring issues into standardized solutions and structural improvements
• Ensure consistent and timely communication of technical updates and customer information
• Represent the customer perspective in escalations and decision‑making forums
• Provide clear, fact‑based reporting to support management and quality governance
• Contribute to the further development of quality processes, standardization, and continuous improvement

Your Profile

• Bachelor's or Master's degree in Engineering, Quality, or a related field
• 8+ years of experience in service, quality, or operations within complex technical environments
• Strong track record in cross‑functional collaboration and stakeholder management
• Experienced in structured problem‑solving methodologies (e.g. 8D, A3, RCA)
• Analytical and pragmatic- able to translate data into clear actions and decisions
• Confident communicator who builds alignment across functions and regions
• Customer‑focused, resilient, and composed in high‑pressure situations
• Driven to advance quality maturity, prevention, and continuous improvement

What you can look forward to?

This position offers a competitive salary range of €5600 to 7000 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you'll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300,- per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Collective pension scheme and discount on additional health insurance.
• On‑site company health centres with a gym, physiotherapists and occupational therapists. .
• And a great company restaurant and coffee bar with barista.

Ready to join Toyota Automated Logistics?

We look forward to hearing from you.

Who we are?

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande's warehousing business under one unified brand. Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.