IT Service Delivery Manager

Vanderlande Industries B.V.; Netherlands; Hybrid; EUR 643,000 - 804,000; Full time

Benefits offered by this job

Hybrid workplace

Competitive salary

Health & wellbeing budget

Commuting allowance

Pension scheme

Job summary

Toyota Automated Logistics is seeking an IT Service Delivery Manager to oversee end-to-end IT/OT service delivery for a portfolio of strategic customers, ensuring performance, reliability and long-term customer success in a global setting.

You will work with international teams, lead service reviews, and drive improvements across SLA targets while traveling up to 20%. This role offers a hybrid workplace, a competitive salary, and a broad benefits package.

Qualifications

• 8+ years in IT/OT, with 3+ years in service delivery or service management.
• Strong relationship and stakeholder management skills.
• Fluent English; Dutch a plus; ITIL knowledge and ITIL4 preferred.

Responsibilities

• Own incident, problem, and change processes with clear communication.
• Define and improve service delivery strategies and performance.
• Lead service review meetings and customer escalations; report on performance.

Skills

IT/OT service delivery

Customer relationships

ITIL practices

Stakeholder management

Travel readiness

Education

Bachelor's or Master’s in IT/Engineering/Business

Job description

IT Service Delivery Manager

At Toyota Automated Logistics, we support the systems behind the scenes automating warehouses, streamlining logistics, and making sure goods reach their destination on time. As an IT Service Delivery Manager, you will be the go-to expert for service performance, working with international teams and major customers. It is a role with impact, variety, and room to grow.

What you'll do

As an IT Service Delivery Manager, you will be the key point of contact for a portfolio of strategic customers. You will be responsible for the seamless delivery of IT and OT services that support advanced warehouse automation systems; ensuring performance, reliability, and long-term customer success. This is a customer-facing role that requires strong relationship management skills, as you will work closely with Service Contract Managers and both internal and external support teams to oversee end-to-end service delivery across mission-critical environments.

• Ensure IT and OT services are delivered as agreed, meeting Service Level Agreement (SLA) targets and contractual commitments.
• Own incident, problem, and change processes, keeping communication clear and consistent throughout the service lifecycle of IT/OT systems.
• Define and improve service delivery strategies, policies, and performance.
• Collaborate across IT, operations, and business teams to deliver integrated solutions.
• Identifying and mitigating risks while ensuring business continuity and compliance.
• Support pre-sales and project transitions by representing service capabilities and shaping deliverables.
• Lead service review meetings, performance reporting, and customer escalations.

What makes you a great fit?

• Bachelor's or master’s degree in IT, Engineering, Business, or a related field.
• 8+ years of experience in IT/OT, with at least 3 years in service delivery or service management.
• Hands-on experience in enterprise-level service delivery (IT infrastructure, software, applications, networks, or control systems).
• Strong in customer relationships and stakeholder management; trusted by customers and respected by peers.
• Fluent in English (Dutch is a plus).
• Commercial mindset: you see opportunities for upsell and cross-sell opportunities such as retrofits, system enhancements, or service modifications within existing accounts.
• Knowledge of ITIL best practices; ITIL4 certification preferred.
• Willing to travel (~20%, both domestic and international); driver’s license is a plus.

What you can look forward to

This position offers a competitive salary range of €4800 to €6000 gross per month. Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth €300,- per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• TAL Academy and training facilities to boost your skills
• A variety in Toyota Automated Logistics Network communities and initiatives
• And a great company restaurant and coffee bar with barista

Who we are:

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand. With a strong global footprint across Europe, North America, and Asia-Pacific, we support leading customers including Woolworths Group, H&M, and IKEA. A key part of our strategy is to strengthen our ecosystem of automation partners and equipment integrations, enabling us to deliver end-to-end warehouse solutions that are both flexible and scalable. Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion:

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.

At Toyota Automated Logistics, you play a pivotal role in shaping the future of automated warehousing by designing and integrating innovative solutions that empower our customers to achieve a lasting competitive advantage. We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society. As part of a global industry leader, you help build enduring customer partnerships and deliver long‑term value and meaningful impact where it matters most. Our core values guide how we work and how we show up for one another every day. We make an impact by doing what’s right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honor every voice. Above all, we demonstrate respect for people by prioritizing safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make. You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future-ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organization where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.