Service Project Coordinator Intern

Hai Robotics; Hoofddorp; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive allowance

Hybrid work (1 WFH day)

Commuting allowance

Office in Hoofddorp

Work laptop

Team events & lunches

Free drinks & snacks

Job summary

Hai Robotics is seeking a Service Project Coordinator for a full-time role in Hoofddorp, the Netherlands. You will support service account management, coordinate maintenance, track progress and help ensure timely service delivery.

You will gain hands-on experience in service coordination, documentation, supplier communication, and process management. Start date ASAP; hybrid work arrangement with one WFH day per week.

Qualifications

• Bachelor’s or Master’s degree in Economics, International Trade, Logistics Management or Engineering.
• Fluent in Chinese and English; Chinese is mandatory.
• Strong analytical and coordination skills.
• Detail-oriented with excellent communication and fast-learning abilities.
• Proficient in MS Word, Excel, Outlook and PowerPoint.

Responsibilities

• Assist the Service Account Manager with daily service coordination and admin tasks.
• Prepare and maintain service and maintenance documentation in a timely manner.
• Coordinate with suppliers to track daily maintenance progress.
• Organize spare parts requests and update delivery lead times weekly.
• Support and streamline service process workflows to improve efficiency.
• Assist in handling service inquiries and communicate with stakeholders.

Skills

Chinese (Mandarin)

Fluent English

Education

Bachelor’s or Master’s degree in Economics/International Trade/Logistics Management or Engineering

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Job description

Brief Overview

We are currently looking for a Service Project Coordinator to join our team on a full-time basis. This is an exciting opportunity to be part of a rapidly evolving environment, where you will play a key role in supporting service account management, coordinating maintenance operations, and ensuring smooth service delivery. In this role, you will gain hands-on experience in service project coordination, documentation preparation, supplier communication, and process management. You will support critical service activities, track maintenance progress, manage spare parts requests, and collaborate with cross-functional teams to ensure timely and efficient service execution. Preferably, you have experience or knowledge of service coordination or maintenance operations. The ideal start date for this role is ASAP.

Key Responsibilities

• Assist the Service Account Manager in daily service coordination and administrative tasks.
• Prepare and maintain service and maintenance documentation in a timely manner.
• Coordinate with suppliers to confirm and track daily maintenance progress.
• Organize and process spare parts request forms, and update delivery lead times on a weekly basis.
• Support and streamline service process workflows to improve operational efficiency.
• Assist in handling service-related inquiries and ensure clear communication with relevant stakeholders.

Who are we looking for?

You are an energetic, self-motivated individual who takes ownership, can work independently and think outside of the box. In addition:

• Bachelor’s or Master’s degree in Economics, International Trade, Logistics Management and engineering (preferred)
• Fluent in Chinese and English (both spoken and written). Chinese is mandatory.
• Strong logical thinking and analytical abilities
• Detail-oriented with excellent communication and coordination skills
• Fast learner with the ability to adapt quickly
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Hai-lights

• Competitive allowance
• Hybrid working: one WFH day a week
• Commuting allowance of 23 cents per km (based on home-office distance).
• Our office location is Hoofddorp, the Netherlands
• Work laptop
• Frequent team building and company activities, such as company lunches, yearly events and more
• Free drinks and snacks
• The opportunity to contribute to a young, growing company, shaping its success and your career

About Us

Hai Robotics helps businesses unlock smarter, more flexible warehouse operations. Founded in 2016, the company is redefining warehouse automation through adaptable automated storage and retrieval solutions designed to evolve alongside operational needs. After pioneering Automated Case-handling Mobile Robot (ACR) technology, Hai Robotics introduced a modular approach that helps businesses scale faster, optimize space, and respond more effectively to changing demand.

By combining robotics, software, and intelligent system design, Hai Robotics enables organizations to create more agile and resilient operations without the complexity traditionally associated with warehouse automation.

Today, the company supports customers across more than 40 countries in industries including retail, e-commerce, healthcare, manufacturing, 3PL, and apparel.

With a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.