Training Engineer

Hai Robotics; Hoofddorp; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

8% holiday allowance

24 days of holiday entitlement

€0.25 per km commuting allowance

Work laptop and phone

Job summary

The role involves collaboration with R&D, product, and sales teams to ensure accurate demonstrations and effective knowledge transfer. Traveling across the EMEA region is required to support training activities and events.

Qualifications

• Bachelor's degree or above in Automation, Mechatronics, Robotics, Mechanical Engineering or related field.
• Strong communication and presentation skills for diverse audiences.
• Experience in technical training, certification programs or capability development is highly desirable.
• Familiarity with technical laboratories, innovation centers, training facilities or customer demonstration environments is an advantage.
• Structured, proactive and accountable with strong organizational and problem-solving skills.
• Fluent in Chinese and English (written and spoken); additional European languages are a plus.
• Willingness to travel occasionally across the EMEA region to support training activities, customer engagements and industry events.

Responsibilities

• Design, develop and deliver technical training programs for internal engineers, customers and service partners.
• Build structured learning paths covering installation, commissioning, operation, troubleshooting, preventive maintenance and safety procedures.
• Develop and maintain training materials, including presentations, practical exercises, SOPs, manuals, videos and assessment tools.
• Establish certification programs and competency frameworks for service engineers and external partners.
• Evaluate training effectiveness and continuously improve learning methods based on operational feedback and field experience.
• Support the daily operation and continuous improvement of the Hai Robotics Innovation Center.
• Maintain training facilities, robots, workstations and demonstration environments to ensure operational readiness.
• Coordinate training schedules, resource planning and facility utilisation.
• Support the introduction, deployment and validation of new products and technologies within the Innovation Center.
• Support customer visits, workshops, demonstrations and proof-of-concept activities.
• Ensure showroom systems and demonstration scenarios accurately represent current product capabilities and best practices.
• Collaborate with sales, product and marketing teams to deliver an outstanding customer experience.
• Work closely with R&D, product, implementation and service teams to translate technical updates into effective training content.
• Support the onboarding and development of new employees and service partners across the EMEA region.
• Contribute to the growth of the EMEA technical knowledge base and learning platform.

Skills

Communication skills

Presentation skills

Technical training

Travel willingness

Education

Bachelor's degree or higher in Automation/Mechatronics/Robotics/Mechanical Eng

Job description

Brief Overview

Hai Robotics is at the forefront of warehouse automation, driving operational efficiency and scalability through our innovative Autonomous Case-handling Mobile Robot (ACR) solutions.

Key Responsibilities

Technical Training & Capability Development

• Design, develop and deliver technical training programs for internal engineers, customers and service partners.
• Build structured learning paths covering installation, commissioning, operation, troubleshooting, preventive maintenance and safety procedures.
• Develop and maintain training materials, including presentations, practical exercises, SOPs, manuals, videos and assessment tools.
• Establish certification programs and competency frameworks for service engineers and external partners.
• Evaluate training effectiveness and continuously improve learning methods based on operational feedback and field experience.

Innovation Center Operations

• Support the daily operation and continuous improvement of the Hai Robotics Innovation Center.
• Maintain training facilities, robots, workstations and demonstration environments to ensure operational readiness.
• Coordinate training schedules, resource planning and facility utilisation.
• Support the introduction, deployment and validation of new products and technologies within the Innovation Center.

Customer Experience & Demonstrations

• Support customer visits, workshops, demonstrations and proof-of-concept activities.
• Ensure showroom systems and demonstration scenarios accurately represent current product capabilities and best practices.
• Collaborate with sales, product and marketing teams to deliver an outstanding customer experience.

Cross-Functional Collaboration

• Work closely with R&D, product, implementation and service teams to translate technical updates into effective training content.
• Support the onboarding and development of new employees and service partners across the EMEA region.
• Contribute to the growth of the EMEA technical knowledge base and learning platform.

Who are we looking for?

• Bachelor's degree or above in Automation, Mechatronics, Robotics, Mechanical Engineering, Electrical Engineering or a related field.
• Strong communication and presentation skills, with the ability to explain complex technical concepts to different audiences.
• Experience in technical training, certification programs or capability development is highly desirable.
• Familiarity with technical laboratories, innovation centers, training facilities or customer demonstration environments is an advantage.
• Structured, proactive and accountable, with strong organisational and problem-solving skills.
• Fluent in Chinese and English (written and spoken); additional European languages are a plus.
• Willingness to travel occasionally across the EMEA region to support training activities, customer engagements and industry events.

Benefits

• A chance to work with an industry-leading technology that is transforming warehouse automation.
• Opportunities to build your network within the logistics and automation industry.
• Professional growth and development opportunities.
• 8% holiday allowance.
• 24 days of holiday entitlement.
• €0.25 per km commuting allowance.
• Work laptop and phone.
• Principal place of work: Our demo center in Hoofddorp, The Netherlands.