Benelux Scooter Service Center Lead

Segway-Ninebot Europe; Amsterdam; On-site; EUR 45,000 - 55,000; Full time

Job summary

A leading mobility company is seeking a Service Center Manager to oversee KickScooter support in the Benelux. The role involves managing technical inquiries from dealers and ensuring service excellence. Candidates should have a bachelor's degree in a technical field and be fluent in English and Dutch. The ideal applicant is proactive, has excellent communication skills, and possesses a strong technical acumen for Segway products. Join a dynamic team in Amsterdam focused on elevating the customer service experience.

Qualifications

• Bachelor degree preferable in a technical area.
• Excellent knowledge of customer service principles.
• Technical acumen is required for Segway products.
• Able to work independently and exercise good judgement.
• Fluent in English and Dutch, both verbal and written.

Responsibilities

• Manage the service center for KickScooters in the Benelux.
• Provide technical support to dealers eScooters/eMopeds.
• Support dealers by telephone or electronically.
• Manage service level agreements with key retailers.
• Process warranty claims of dealers in SAP.

Skills

Customer service principles

Technical acumen

Proactive attitude

Excellent communication skills

Problem analysis

Fluent in English

Fluent in Dutch

Education

Bachelor degree in a technical area

Tools

Microsoft Office

Job description

A leading mobility company is seeking a Service Center Manager to oversee KickScooter support in the Benelux. The role involves managing technical inquiries from dealers and ensuring service excellence. Candidates should have a bachelor's degree in a technical field and be fluent in English and Dutch. The ideal applicant is proactive, has excellent communication skills, and possesses a strong technical acumen for Segway products. Join a dynamic team in Amsterdam focused on elevating the customer service experience.