Service Manager

FHI, federatie van technologiebranches; Rotterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Lease car

Laptop

Mobile phone

Bonus scheme

8.25% holiday allowance

Premium-free pension

Job summary

Da Vinci Laboratory Solution BV is seeking a Service Manager to lead our Dutch service organization of about 11 FTEs. You are visible to your team, translate the organization's direction into daily practice, and drive service excellence in a laboratory technology environment.

You will manage Service Engineers, Support, and the Service Coordinator, ensure the right people, processes and resources, and collaborate with Sales and Product Management to deliver outstanding customer service and

Qualifications

• Experience in a leadership role within a service-oriented environment.
• Affinity with laboratory technology and service practices.
• Ability to maintain overview, set priorities and delegate.

Responsibilities

• Lead the Dutch service organization of approximately 11 FTEs and translate the organization's direction into daily practice.
• Manage daily operations and development of the service organization.
• Lead Service Engineers, Support, and the Service Coordinator, ensuring a collaborative team.
• Ensure the service organization has the right people, processes and resources, and safeguard service quality.
• Provide support with complex customer inquiries and escalations in collaboration with Sales and Product Management.
• Identify opportunities to further improve service delivery and translate these into concrete improvements.

Skills

Leadership experience

People management

Communication skills

Proactiveness

Job description

Da Vinci Laboratory Solution BV is a growing and dynamic organization, specialized in delivering chromatographic solutions within the international laboratory industry. With a team of specialists we can support laboratories in optimizing their efficiency. See also our website: Welcome - Da Vinci Laboratory Solutions

Who are we looking for?

As Service Manager, you lead our Dutch service organization of approximately 11 FTEs. You are visible to your team, think ahead, and translate the organization's direction into daily practice.

You are responsible for the daily management as well as the further development of our service organization. You lead Service Engineers, Support, and the Service Coordinator, and ensure a team where people enjoy working together and continue to develop.

In addition, you create the preconditions for your team to perform optimally and safeguard the quality of our service delivery, providing support with complex customer inquiries and escalations in close collaboration with Sales and Product Management.

You ensure a well-organized service organization with the right people, processes, and resources, contribute to Da Vinci's strategic direction, and represent Service within the Management Team. Finally, you identify opportunities to further improve our service delivery and translate these into concrete improvements.

What are you bringing?

You have a personality that gets people moving, and you have an affinity for laboratory technology. You don't need to have all the answers yourself, but you do know how to get a team to work together, delegate responsibility, and help people.

We would like to invite you for a conversation to get to know each other better if you:

• have experience in a leadership role within a service-oriented environment;
• Have an affinity with the technology used in laboratories and knowledge of the practices of a service organization;
• Possesses the ability to maintain an overview and set priorities;
• have good communication skills and possess the ability to connect different interests;
• You are proactive: you see opportunities, take initiative, and dare to make decisions;
• You have insight into the importance of an excellent service organization for the customer in relation to future orders.

What do we offer?

A dynamic and independent position with a competitive salary and excellent fringe benefits, including a lease car, laptop and mobile phone, a bonus scheme, 8.25% holiday allowance, and a premium-free pension. Additionally, there is an informal working atmosphere with a high degree of independence, and ample training opportunities for both professional and personal development.

We are building a service organization in which processes, collaboration, leadership, and customer focus are further professionalized in line with the ambition of the entire organization. You will be given the space to provide direction in this area and achieve visible results together with your team.

At Da Vinci, innovation, technological expertise, and collaboration are central to our mission to make laboratories more efficient. And to achieve this, we need you. That's why we offer you:

Respond

Do you get energy from developing people, creating structure, and continuously improving the way we serve our customers? We look forward to hearing from you!